Welcome!

Big Data Journal Authors: Lisa Pope, Elizabeth White, Liz McMillan, Yeshim Deniz, Carmen Gonzalez

Blog Feed Post

Etherios Achieves Salesforce Fullforce Master Program Certification for Salesforce1 Service Cloud

Etherios taps into the power of salesforce.com's social, mobile and connected cloud technologies to help accelerate business transformation for companies using Service Cloud

July 28, 2014 - Etherios, a division of Digi International and a Platinum Cloud Alliance Partner of salesforce.com, announced it is an inaugural member of the Salesforce Fullforce Masters Program which recognises partners with proven expertise delivering industry and cloud-specific services and solutions for customers.

Etherios was selected to join this elite program based on its proven expertise with Salesforce1 Service Cloud and history of delivering overwhelming success to its Salesforce customers coupled with its differentiated and comprehensive Internet of Things (IoT) solution offering. This combined offering enables organisations of all sizes to realise tangible business value by connecting their products, people and processes with the Salesforce1 Platform. The Fullforce Master Program recognises partners who have demonstrated the strongest capabilities so as to jointly provide customers with unparalleled success.

Comments on the News

  • "Becoming part of the Fullforce Master Program is a testament to our consultants' knowledge and relentless focus on driving customer success," said Mike Dannenfeldt, senior vice president of Etherios Solutions.
  • "Etherios is a leading partner in the Salesforce Cloud Alliance Program and I am very pleased to recognise it as holding a Fullforce Masters in Service Cloud," said Dan Streetman, SVP of worldwide alliances and channels, salesforce.com.
  • "Etherios didn't just help us deploy Service Cloud, it helped us transform our business," said David Espindola, CIO Flexera Software.

Using the Internet of Things to Deliver Effortless Customer Service with Service Cloud
Today's customers are social, mobile and connected. The result is an unprecedented opportunity to engage customers 24/7 in a personalised way on every channel and on every device. And in today's world, customers expect every service experience with a company to be one thing: effortless.

Enter the Internet of Things (IoT), a connected world, where companies are connecting their products with the people, processes and technology within their organisations. It's about proactively identifying issues, resolving issues remotely when possible, and optimising field service technician deployments. By turning device and machine data into actionable intelligence in the Service Cloud you are able to deliver effortless service for customers.

Additional Resources:

About Etherios:
Etherios is a division of Digi International (DGII), a publicly traded company with over 600 employees in locations across North America, Europe and Asia serving a global customer base. Etherios is leading the Internet of Things (IoT) revolution by helping organisations connect products, people and processes. We are uniquely positioned as the only company providing a comprehensive connected solution encompassing advisory, wireless design and CRM services combined with Device Cloud, our award-winning platform-as-a-service. Our employees deliver unmatched business results and value as evidenced by a 9.9/10 customer satisfaction rating. Etherios is a strategic partner with some of the most recognised firms in the world and is a Platinum Cloud Alliance Partner of salesforce.com

For more information about Etherios, visit: http://www.etherios.com/.

Salesforce, Fullforce and others are trademarks of salesforce.com, inc.

Media enquiries:
Liberty Comms
Ryan Waters
[email protected]
+44 207 751 4444

###

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@BigDataExpo Stories
The 4th International DevOps Summit, co-located with16th International Cloud Expo – being held June 9-11, 2015, at the Javits Center in New York City, NY – announces that its Call for Papers is now open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's large...
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, a...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Ar...
Technology is enabling a new approach to collecting and using data. This approach, commonly referred to as the "Internet of Things" (IoT), enables businesses to use real-time data from all sorts of things including machines, devices and sensors to make better decisions, improve customer service, and lower the risk in the creation of new revenue opportunities. In his General Session at Internet of @ThingsExpo, Dave Wagstaff, Vice President and Chief Architect at BSQUARE Corporation, discuss the ...
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com...
"BSQUARE is in the business of selling software solutions for smart connected devices. It's obvious that IoT has moved from being a technology to being a fundamental part of business, and in the last 18 months people have said let's figure out how to do it and let's put some focus on it, " explained Dave Wagstaff, VP & Chief Architect, at BSQUARE Corporation, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.

ARMONK, N.Y., Nov. 20, 2014 /PRNewswire/ --  IBM (NYSE: IBM) today announced that it is bringing a greater level of control, security and flexibility to cloud-based application development and delivery with a single-tenant version of Bluemix, IBM's

The 3rd International @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to th...
As cloud gives an opportunity to businesses to buy services externally – how is cloud impacting your customers? In his General Session at 15th Cloud Expo, Fabio Gori, Director of Worldwide Cloud Marketing at Cisco, provided answers to big questions: Do you see hybrid cloud as where the world is going? What benefits does it bring? And how does Cisco connect all of these clouds? He also discussed Intercloud and Cisco’s investment on it.
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, p...
Working with Big Data is challenging, especially when decision makers depend on market insights and intelligence from your data but don't have quick access to it or find it unusable. In their session at 6th Big Data Expo, Ian Khan, Global Strategic Positioning & Brand Manager at Solgenia; Zel Bianco, President, CEO and Co-Founder of Interactive Edge of Solgenia; and Ermanno Bonifazi, CEO & Founder at Solgenia, discussed how a revolutionary cloud-based BI along with mobile analytics is already c...
There is no doubt that Big Data is here and getting bigger every day. Building a Big Data infrastructure today is no easy task. There are an enormous number of choices for database engines and technologies. To make things even more challenging, requirements are getting more sophisticated, and the standard paradigm of supporting historical analytics queries is often just one facet of what is needed. As Big Data growth continues, organizations are demanding real-time access to data, allowing immed...
Vichara Technologies in Hoboken, New Jersey is expanding its capabilities in big data from origins on Wall Street into other areas, and thereby demonstrating the growing marketplace for advanced big-data analytics services. The next BriefingsDirect deep-dive big data benefits case study interview explores how Vichara Technologies in Hoboken, New Jersey is expanding its capabilities in big data from origins on Wall Street into other areas, and thereby demonstrating the growing marketplace for ad...
Moscow-based OpenBank, one of the largest private financial services groups in Russia, has built out a business intelligence capability for wholly new business activity monitoring benefits. The next BriefingsDirect deep-dive big data benefits case study interview explores how Moscow-based Otkritie Bank, one of the largest private financial services groups in Russia, has built out a business intelligence (BI) capability for wholly new business activity monitoring (BAM) benefits. The use of HP V...
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is now open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Scene scenario: 10 am in a boardroom somewhere, second round of coffees served, Danish and donuts untouched, a quiet hush settles. “Well you know what guys? (and, by the use of the term guys I mean to include both sexes here assembled) – the trouble that we have as a company is that we are, to put it bluntly, just a little analytics poor,” said the newly appointed Chief Analytics Officer. That we should consider a firm to be analytically deficient or poor is a profound comment on our modern ag...
Quantum is a leading expert in scale-out storage, archive and data protection, providing intelligent solutions for capturing, sharing and preserving digital assets over the entire data lifecyle. They help customers maximize the value of these assets to achieve their goals, whether it’s top movie studios looking to create the next blockbuster, researchers working to accelerate scientific discovery, or small businesses trying to streamline their operations. With a comprehensive portfolio of best-i...
Roger: Could you explain for our audience the significance of containerization, and how it differs from virtualization? Ben: Traditional virtualization was created over a decade ago, when applications were long-lived, monolithic, and deployed to a single server. In this world, when the problem to be solved was proliferation of single purpose physical servers – e.g. one server for Microsoft exchange, one server for Mac Print, one server for a custom Unix inventory -- it made sense to turn all of ...
In today's application economy, enterprise organizations realize that it's their applications that are the heart and soul of their business. If their application users have a bad experience, their revenue and reputation are at stake. In his session at 15th Cloud Expo, Anand Akela, Senior Director of Product Marketing for Application Performance Management at CA Technologies, will discuss how a user-centric Application Performance Management solution can help inspire your users with every appli...
SYS-CON Events announced today that Verizon has been named "Gold Sponsor" of SYS-CON's 15th International Cloud Expo®, which will take place on November 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Verizon Enterprise Solutions creates global connections that generate growth, drive business innovation and move society forward. With industry-specific solutions and a full range of global wholesale offerings provided over the company's secure mobility, cloud, strategic network...