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TEOCO pioneers Big Data in Service Assurance with Netrac 8

Latest Release of TEOCO's Service Assurance Suite Processes Ten Times More Alarms in Real Time and Leverages Hadoop for Detailed Subscribers' Data

Fairfax, Va, 3 APRIL 2014 - TEOCO, the leading provider of assurance and analytics solutions to Communications Service Providers (CSPs) worldwide, announced the release of Netrac 8.0. The latest version of TEOCO's flagship Service Assurance solution includes major data processing and storage enhancements to boost operators' efficiency and Quality of Service (QoS).

TEOCO's service assurance has successfully completed the puzzle of monitoring and storing long term subscriber level information, by leveraging its processing assets which look at all types of data in near real-time, and by using the Hadoop framework. Netrac 8 service management solutions can use and store exponential amounts of information from multiple sources, as well as generate insights on customers, and network experience.

The fault management (FaM) server was also enhanced, now processing over 1000 alarms per second at peak, and delivering additional automation rules and capabilities to dramatically bring down the mean time to repair (MTTR) of operators. The new FaM server answers the needs of CSPs for solutions that preserve investments by successfully lowering TCOs.

"Traditionally, big data is associated with 4 Vs. While, velocity and variety are intrinsically linked to our service assurance offering, value and volume remained milestones in our efforts to extract the finest granularity of subscribers' information. By associating service management with Hadoop, we are rewriting the rules of the game, and putting all four Vs in service with a cost effective, open platform" declared Shachar Ebel, CTO of TEOCO Corp.

With operation centers globally moving from Network-centric Operations to Service-centric ones, the unification of solution brings further understanding of the multi-faceted nature of telecommunication consumption. Overall, Netrac 8 shortens Time-To-Resolution, delivering even more integration between the different applications of the suite: Fault, Performance, and Service Management for leaner network management.

"Customer Experience Management (CEM) is about grasping the information related to the services operators offer from all sides of the consumption lifecycle. By boosting the efficiency of CSPs to look into various and numerous information, we are enabling it to happen" concluded Atul Jain, CEO TEOCO Corp.


TEOCO is the leading provider of Assurance and Analytics solutions to Communication Service Providers worldwide. TEOCO's product portfolio includes:

  • Customer Analytics -Combine profitability, quality of experience, and behavioral data to better understand, target and engage the subscriber base.
  • Margin Assurance - Manage costs and revenues to understand the profitability of every transaction.
  • Service Assurance - Resolve faults, maximize performance & utilization, and improve customer experience.
  • Network Optimization - Optimize radio access networks to reduce costs while improving coverage, capacity, and quality of the network.

Since 1995, TEOCO has helped over 140 of the largest service providers around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience. TEOCO is widely recognized for its commitment to principled entrepreneurship, business ethics and employee ownership with a particular emphasis on its core values of alignment with employees, clients and community.

For more information, visit


TEOCO Media Contact:
Alan Miller / Emma Catchpole
T: +44 (0) 207 5357 273 / +44 (0) 207 5357 203
E: [email protected]

Source: RealWire

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