Welcome!

@BigDataExpo Authors: Elizabeth White, Yeshim Deniz, Pat Romanski, Carmen Gonzalez, ManageEngine IT Matters

News Feed Item

Vocalcom repousse les limites et intègre les Big Data et de puissantes applications mobiles d'engagement des clients à sa suite logicielle pour centres d'appels

PARIS, February 14, 2014 /PRNewswire/ --

Vocalcom, chef de file mondial dans le domaine des logiciels pour centres d'appels, annonce aujourd'hui sa collaboration avec TapCrowd, une plateforme d'applications mobiles innovante, donnant la possibilité de favoriser des expériences client mobiles intuitives, tout en améliorant considérablement la performance des centres d'appels.

     (Logo: http://photos.prnewswire.com/prnh/20140213/670831-a )

     (Logo: http://photos.prnewswire.com/prnh/20140213/670831-b )

Les smartphones et tablettes changent rapidement le comportement des consommateurs, qui sont toujours connectés avec leur smartphone dans une main et leur serviette ou un café dans l'autre, pour passer des appels, envoyer des messages texte ou des e-mails, partager du contenu ou lire.  Les sociétés ne peuvent se permettre de se laisser dépasser. Il est aujourd'hui impératif qu'elles établissent une feuille de route pour l'avenir, pour un engagement moderne et mobile des clients.  

Vocalcom Mobile est une plateforme d'engagement des clients complète et en libre-service, comblant le fossé qui sépare les clients mobiles et les agents des centres d'appels.  Vocalcom offre aux utilisateurs professionnels un ensemble complet de fonctionnalités pour engager sans aucun effort les clients sur leurs appareils mobiles. En outre, sont également inclus un outil de création d'applications en cloud avec simple fonction glisser-déposer et de nouvelles capacités de centre d'appels intégrées, comprenant visual IVR, WebRTC pour les interactions en face à face, le profilage et le ciblage en temps réel, les analyses et l'écriture de campagnes instantanée.  Plusieurs autres outils professionnels sont disponibles, tels que les coupons Passbook et le positionnement GPS pour le marketing stratégique basé sur la localisation.  Les fonctions pour centres d'appels incluent un routage contextuel en temps réel, la possibilité de passer des appels en un clic, des codes QR et l'intégration de sites Web. Vocalcom Mobile permet aux entreprises de concevoir leurs propres applications, sans aucune compétence technique requise.

Les entreprises peuvent s'attendre à obtenir des retours sur investissement facilement mesurables et quantifiables, ainsi que des avantages pour leur réputation et l'amélioration de leur image de marque, en élargissant l'accès des centres d'appels aux appareils mobiles. La bonne nouvelle est que les premiers à adopter ce nouveau canal puissant profiteront d'un avantage concurrentiel incontestable qui différenciera considérablement leur marque au sein du marché.

« Vocalcom vise à gérer l'intégralité du parcours des clients », a déclaré Anthony Dinis, PDG de Vocalcom. « Les fonctionnalités en libre-service, les centres d'appels, les secteurs social et mobile n'ont jamais été aussi étroitement connectés. Nous bouleversons cela aujourd'hui, non seulement pour le service client mais aussi pour les ventes et l'automatisation du marketing. Nous nous demandons également si nous devrions faire une différence. Le centre d'appels deviendra le centre d'engagement des clients.  Les applications seront désormais le lien unique vers les clients, à la fois personnel, pertinent, contextuel et direct. »

« TapCrowd est réellement enthousiaste à propos de ce développement », a déclaré Niko Nelissen, PDG de TapCrowd. Le mobile est une partie importante de la vie quotidienne, de plus en plus de sociétés utilisant les applications mobiles pour maintenir leur engagement auprès de leurs clients. « Les Big Data sont la magie qui permet à tout cela d'exister », a expliqué Niko Nelissen. Pour bien comprendre vos clients, vous devez cerner leur comportement, leurs préférences, leur contexte et leurs activités et transformer en temps réel ces données en informations pratiques pour le centre d'appels.

À propos de Vocalcom http://www.vocalcom.com/en/vocalcom-cloud-contact-center-software
La révolution de l'engagement mobile des clients est ici
Site Web : http://www.vocalcom.com
Myriam Ghedas : +33-(0)1-55-37-30-50, [email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@BigDataExpo Stories
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus intern...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
Everywhere we turn in our industry we can find strong opinions about the direction, type and nature of cloud’s impact on computing and business. Another word that is used in every context in our industry is “hybrid.” In his session at 20th Cloud Expo, Alvaro Gonzalez, Director of Technical, Partner and Field Marketing at Peak 10, will use a combination of a few conceptual props and some research recently commissioned by Peak 10 to offer a real-world consideration of how the various categories of...
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, will motivate why realizing the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insigh...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
When NSA's digital armory was leaked, it was only a matter of time before the code was morphed into a ransom seeking worm. This talk, designed for C-level attendees, demonstrates a Live Hack of a virtual environment to show the ease in which any average user can leverage these tools and infiltrate their network environment. This session will include an overview of the Shadbrokers NSA leak situation.
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mob...
SYS-CON Events announced today that EARP Integration will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. EARP Integration is a passionate software house. Since its inception in 2009 the company successfully delivers smart solutions for cities and factories that start their digital transformation. EARP provides bespoke solutions like, for example, advanced enterprise portals, business intelligence systems an...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
SYS-CON Events announced today that Carbonite will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Carbonite protects your entire IT footprint with the right level of protection for each workload, ensuring lower costs and dependable solutions with DoubleTake and Evault.
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
SYS-CON Events announced today that Outscale will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outscale's technology makes an automated and adaptable Cloud available to businesses, supporting them in the most complex IT projects while controlling their operational aspects. You boost your IT infrastructure's reactivity, with request responses that only take a few seconds.