Welcome!

@DXWorldExpo Authors: Kevin Jackson, Xenia von Wedel, Liz McMillan, Ed Featherston, Pat Romanski

News Feed Item

Vocalcom repousse les limites et intègre les Big Data et de puissantes applications mobiles d'engagement des clients à sa suite logicielle pour centres d'appels

PARIS, February 14, 2014 /PRNewswire/ --

Vocalcom, chef de file mondial dans le domaine des logiciels pour centres d'appels, annonce aujourd'hui sa collaboration avec TapCrowd, une plateforme d'applications mobiles innovante, donnant la possibilité de favoriser des expériences client mobiles intuitives, tout en améliorant considérablement la performance des centres d'appels.

     (Logo: http://photos.prnewswire.com/prnh/20140213/670831-a )

     (Logo: http://photos.prnewswire.com/prnh/20140213/670831-b )

Les smartphones et tablettes changent rapidement le comportement des consommateurs, qui sont toujours connectés avec leur smartphone dans une main et leur serviette ou un café dans l'autre, pour passer des appels, envoyer des messages texte ou des e-mails, partager du contenu ou lire.  Les sociétés ne peuvent se permettre de se laisser dépasser. Il est aujourd'hui impératif qu'elles établissent une feuille de route pour l'avenir, pour un engagement moderne et mobile des clients.  

Vocalcom Mobile est une plateforme d'engagement des clients complète et en libre-service, comblant le fossé qui sépare les clients mobiles et les agents des centres d'appels.  Vocalcom offre aux utilisateurs professionnels un ensemble complet de fonctionnalités pour engager sans aucun effort les clients sur leurs appareils mobiles. En outre, sont également inclus un outil de création d'applications en cloud avec simple fonction glisser-déposer et de nouvelles capacités de centre d'appels intégrées, comprenant visual IVR, WebRTC pour les interactions en face à face, le profilage et le ciblage en temps réel, les analyses et l'écriture de campagnes instantanée.  Plusieurs autres outils professionnels sont disponibles, tels que les coupons Passbook et le positionnement GPS pour le marketing stratégique basé sur la localisation.  Les fonctions pour centres d'appels incluent un routage contextuel en temps réel, la possibilité de passer des appels en un clic, des codes QR et l'intégration de sites Web. Vocalcom Mobile permet aux entreprises de concevoir leurs propres applications, sans aucune compétence technique requise.

Les entreprises peuvent s'attendre à obtenir des retours sur investissement facilement mesurables et quantifiables, ainsi que des avantages pour leur réputation et l'amélioration de leur image de marque, en élargissant l'accès des centres d'appels aux appareils mobiles. La bonne nouvelle est que les premiers à adopter ce nouveau canal puissant profiteront d'un avantage concurrentiel incontestable qui différenciera considérablement leur marque au sein du marché.

« Vocalcom vise à gérer l'intégralité du parcours des clients », a déclaré Anthony Dinis, PDG de Vocalcom. « Les fonctionnalités en libre-service, les centres d'appels, les secteurs social et mobile n'ont jamais été aussi étroitement connectés. Nous bouleversons cela aujourd'hui, non seulement pour le service client mais aussi pour les ventes et l'automatisation du marketing. Nous nous demandons également si nous devrions faire une différence. Le centre d'appels deviendra le centre d'engagement des clients.  Les applications seront désormais le lien unique vers les clients, à la fois personnel, pertinent, contextuel et direct. »

« TapCrowd est réellement enthousiaste à propos de ce développement », a déclaré Niko Nelissen, PDG de TapCrowd. Le mobile est une partie importante de la vie quotidienne, de plus en plus de sociétés utilisant les applications mobiles pour maintenir leur engagement auprès de leurs clients. « Les Big Data sont la magie qui permet à tout cela d'exister », a expliqué Niko Nelissen. Pour bien comprendre vos clients, vous devez cerner leur comportement, leurs préférences, leur contexte et leurs activités et transformer en temps réel ces données en informations pratiques pour le centre d'appels.

À propos de Vocalcom http://www.vocalcom.com/en/vocalcom-cloud-contact-center-software
La révolution de l'engagement mobile des clients est ici
Site Web : http://www.vocalcom.com
Myriam Ghedas : +33-(0)1-55-37-30-50, [email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@BigDataExpo Stories
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across business networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost as well as advance trade. Are you curious about how Blockchain is built for business? In her session at 21st Cloud Expo, René Bostic, Technical VP of the IBM Cloud Unit in North America, discussed the b...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
Imagine if you will, a retail floor so densely packed with sensors that they can pick up the movements of insects scurrying across a store aisle. Or a component of a piece of factory equipment so well-instrumented that its digital twin provides resolution down to the micrometer.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
Product connectivity goes hand and hand these days with increased use of personal data. New IoT devices are becoming more personalized than ever before. In his session at 22nd Cloud Expo | DXWorld Expo, Nicolas Fierro, CEO of MIMIR Blockchain Solutions, will discuss how in order to protect your data and privacy, IoT applications need to embrace Blockchain technology for a new level of product security never before seen - or needed.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
Nordstrom is transforming the way that they do business and the cloud is the key to enabling speed and hyper personalized customer experiences. In his session at 21st Cloud Expo, Ken Schow, VP of Engineering at Nordstrom, discussed some of the key learnings and common pitfalls of large enterprises moving to the cloud. This includes strategies around choosing a cloud provider(s), architecture, and lessons learned. In addition, he covered some of the best practices for structured team migration an...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
No hype cycles or predictions of a gazillion things here. IoT is here. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, an Associate Partner of Analytics, IoT & Cybersecurity at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He also discussed the evaluation of communication standards and IoT messaging protocols, data...
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...
Sanjeev Sharma Joins June 5-7, 2018 @DevOpsSummit at @Cloud Expo New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busine...
It’s conference season and, as you might expect, Jason and I have been on the road covering a bunch of them. It’s always great to see what the disruptive players in the market are doing — and this year did not disappoint. But there is one thing that repeatedly happens that just gets under my skin: transformation-washing. As Jason explained in a Forbes article over a year ago, ‘washing’ is when a vendor (or pundit) applies a buzzword loosely in an overt attempt to attach themselves to its buzz. ...
As many know, the first generation of Cloud Management Platform (CMP) solutions were designed for managing virtual infrastructure (IaaS) and traditional applications. But that's no longer enough to satisfy evolving and complex business requirements. In his session at 21st Cloud Expo, Scott Davis, Embotics CTO, explored how next-generation CMPs ensure organizations can manage cloud-native and microservice-based application architectures, while also facilitating agile DevOps methodology. He expla...
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It’s clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Tha...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.