@DXWorldExpo Authors: Dean Madison, Elizabeth White, Yeshim Deniz, Roger Strukhoff, Liz McMillan

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SandSIV marries VoC Technology with Expert Consulting

Zurich, 13 February 2014: SandSIV AG is a Swiss-based Customer Intelligence company that helps enterprises understand their customers through next-generation Big Data analytics. The company recently announced the creation of four new consulting packages that significantly enhance Customer Intelligence usability, rapid deployment and accelerate clients' return on investment.

SandSIV's core product offering encompasses an end-to-end suite of Customer Intelligence technologies, both in Customer Experience Management ("CXM") and Voice of the Customer ("VoC"). The combination of cutting-edge software applications and expert consulting provides clients with a jump-start in customer-centric initiatives.

SandSIV has developed an experienced team of senior consultants, analysts and researchers that work closely with SandSIV clients to fully leverage VoC and customer-centric transformation in organizations.

SandSIV recognized early changes in customer behavior and the need for companies to become more customer-centric. Equally apparent was the different levels of maturation across corporates and industry verticals. The gap between customer-centric aspirations and target solution in many organizations is significant. SandSIV helps close that knowledge gap through the introduction of structured consulting packages that support a staged roll-out, including:

  • CXM Maturity Assessment - Client Evaluation
  • Customer Journey Mapping - Customer-centric Evaluation
  • VoC Analysis - Technology proof-of-concept
  • Touch-point Optimization - Customer process efficiency

SandSIV Consulting business head Jukka Hekanaho stated that, "By tapping an expert consulting team within a structured knowledge-transfer process, our clients can generate rapid results."

About SandSIV
SandSIV is a recognized global leader in Customer Intelligence. SandSIV enables world-leading companies understand their customers through next-generation Big Data analytics. Through cutting-edge Voice of the Customer (VoC) technologies combined with expert Customer Experience Management (CXM), SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenue and the bottom-line.

SandSIV operates globally and currently specializes in the following industry verticals: Entertainment, Financials, Healthcare, Industry, Hospitality, Media, Retail, Telecoms, Transport and Utilities. The company is headquartered in Switzerland with local subsidiaries and distribution partners across EMEA.

Mac Wheeler, Head of Marketing
[email protected]

Source: RealWire

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