Welcome!

@BigDataExpo Authors: Elizabeth White, PagerDuty Blog, Pat Romanski, Liz McMillan, Dana Gardner

Related Topics: @BigDataExpo, Java IoT, Microservices Expo, Microsoft Cloud

@BigDataExpo: Article

Detecting Anomalies that Matter!

Like needles in a haystack

As Netuitive's Chief Data Scientist, I am fortunate to work closely with some of the worlds' largest banks, telcos, and eCommerce companies. Increasingly the executives that I speak with at these companies are no longer focused on just detecting application performance anomalies - they want to understand the impact this has on the business.  For example - "is the current slowdown in the payment service impacting sales?"

You can think of it as detecting IT operations anomalies that really matter - but this is easier said than done.

Like Needles in a Haystack
When it comes to IT analytics, there is a general notion that the more monitoring data you are able to consume, analyze, and correlate, the more accurate your results will be. Just pile all that infrastructure, application performance, and business metric data together and good things are bound to happen, right?

Larger organizations typically have access to voluminous data being generated from dozens of monitoring tools that are tracking thousands of infrastructure and application components.  At the same time, these companies often track hundreds of business metrics using a totally different set of tools.

The problem is that, collectively, these monitoring tools do not communicate with each other.  Not only is it hard to get holistic visibility into the performance and health of a particular business service, it's even harder to discover complex anomalies that have business impact.

Anomalies are Like Snowflakes
Compounding the challenge is the fact that no two anomalies are alike.  Anomalies that matter have multiple facets.  They reflect a composite behavior of many layers of interacting and inter-dependent components.  Additionally, they can be cleverly disguised or hidden in a haze of visible but insignificant noise.  No matter how many graphs and charts you display on the largest LCD monitor you can find - the type of scalable real-time analysis required to find and expose what's important is humanly impossible.

Enter IT Operations Analytics
Analytics such as statistical machine learning allow us to understand the "normal" behavior of each resource we are tracking - be it a single IT component, web service, application, or business process. Additional algorithms help us find patterns and correlations between the thousands of IT and business metrics that matter in a critical service.

The Shift Towards IT Operations Analytics is Already Happening
This is not about the future.  It's about what companies are doing today.

Several years ago thought-leading enterprises (primarily large banks with critical revenue driving services) began experimenting with a new breed of IT analytics platform. These companies' electronic and web facing businesses had so much revenue (and reputation) at stake that they needed to find the anomalies that matter -- the ones that were truly indicative of current or impending problems.

Starting with an almost "blank slate", these forward-thinking companies began developing open IT analytics platforms that easily integrated any type of data source in real time to provide a comprehensive view of patterns and relationships between IT infrastructure and business service performance. This was only possible with technologies that leveraged sophisticated data integration, knowledge modeling, and analytics to discover and capture the unique behavior of complex business services.  Anything less would fail, because, like snowflakes, no two anomalies are alike.

The Continuous Need for Algorithm Research
The online banking system at one bank is different than the online system at the next bank.  And the transaction slowdown that occurred last week may have a totally different root cause than the one two months ago.  Even more interesting are external factors such as seasonality and its effects on demand.  For example, payment companies see increased workload around holidays such as Thanksgiving and Mother's Day whereas gaming/betting companies' demand is driven more by factors such as the NFL Playoffs or the World Series.

For this reason, analytics research is an ongoing endeavor at Netuitive - part driven by customer needs and in part by advances in technology.   Once Netuitive technology is installed in an enterprise and integrating data collected across multiple layers in the service stack, behavior learning begins immediately.  As time passes, the statistical algorithms have more observations to feed their results and this leads to increasing confidence in both anomalies detected and proactive forecasts.  Additionally, customer domain knowledge can be layered in to Netuitive's real-time analysis in the form of knowledge bases and supervised learning algorithms.  The Research Group at Netuitive works closely with our Professional Services Group as well as directly with customers to regularly review actual delivered alarm quality to tune the algorithms that we have as well as identify new algorithms that would deliver greater value in an actionable timeframe.

Since Netuitive's software architecture allows for "pluggable" algorithms, we can incrementally introduce new analytics capabilities easily, at first in an experimental or laboratory setting and ultimately, once verified, into production.

The IT operations management market has matured over the past two decades to the point that most critical components are well instrumented.  The data is there and mainstream IT organizations (not just visionary early adopters) realize that analytics deliver measurable and tangible value.   My vision and challenge is to get our platform to the point where customers can easily customize the algorithms on their own, as their needs and IT infrastructure evolve over time.  This is where platforms need to get to because of the endless variety of ways that enterprises must discover and remediate "anomalies that matter".

Stay tuned.  In an upcoming blog I will drill down on some specific industry examples of algorithms we developed as part of some large enterprise IT analytic platform solutions.

More Stories By Elizabeth A. Nichols, Ph.D

As Chief Data Scientist for Netuitive, Elizabeth A. Nichols, Ph.D. leads development of algorithms, models, and analytics. This includes both enriching the company’s current portfolio as well as developing new analytics to support current and emerging technologies and IT-dependent business services across multiple industry sectors.

Previously, Dr. Nichols co-founded PlexLogic, a provider of open analytics services for quantitative data analysis, risk modeling and data visualization. In her role as CTO and Chief Data Scientist, she developed a cloud platform for collecting, cleansing and correlating data from heterogeneous sources, computing metrics, applying algorithms and models, and visualizing results. Prior to Plexlogic, Dr. Nichols co-founded and served as CTO for ClearPoint Metrics, a security metrics software platform that was eventually sold to nCircle. Prior to ClearPoint Metrics, Dr. Nichols served in technical advisory and leadership positions at CA, Legent Corp, BladeLogic, and Digital Analysis Corp. At CA, she was VP of Research and Development and Lead Architect for agent instrumentation and analytics for CA Unicenter. After receiving a Ph.D. in Mathematics from Duke University, she began her career as an operations research analyst developing war gaming models for the US Army.

@BigDataExpo Stories
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
SYS-CON Events announced today that Adobe has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Adobe is changing the world though digital experiences. Adobe helps customers develop and deliver high-impact experiences that differentiate brands, build loyalty, and drive revenue across every screen, including smartphones, computers, tablets and TVs. Adobe content solutions are used daily by millions of co...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
SYS-CON Events announced today that Pulzze Systems will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Pulzze Systems, Inc. provides infrastructure products for the Internet of Things to enable any connected device and system to carry out matched operations without programming. For more information, visit http://www.pulzzesystems.com.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...