Welcome!

@BigDataExpo Authors: Elizabeth White, Yeshim Deniz, Liz McMillan, Pat Romanski, William Schmarzo

Related Topics: @BigDataExpo, Java IoT, Microservices Expo, Microsoft Cloud

@BigDataExpo: Article

Detecting Anomalies that Matter!

Like needles in a haystack

As Netuitive's Chief Data Scientist, I am fortunate to work closely with some of the worlds' largest banks, telcos, and eCommerce companies. Increasingly the executives that I speak with at these companies are no longer focused on just detecting application performance anomalies - they want to understand the impact this has on the business.  For example - "is the current slowdown in the payment service impacting sales?"

You can think of it as detecting IT operations anomalies that really matter - but this is easier said than done.

Like Needles in a Haystack
When it comes to IT analytics, there is a general notion that the more monitoring data you are able to consume, analyze, and correlate, the more accurate your results will be. Just pile all that infrastructure, application performance, and business metric data together and good things are bound to happen, right?

Larger organizations typically have access to voluminous data being generated from dozens of monitoring tools that are tracking thousands of infrastructure and application components.  At the same time, these companies often track hundreds of business metrics using a totally different set of tools.

The problem is that, collectively, these monitoring tools do not communicate with each other.  Not only is it hard to get holistic visibility into the performance and health of a particular business service, it's even harder to discover complex anomalies that have business impact.

Anomalies are Like Snowflakes
Compounding the challenge is the fact that no two anomalies are alike.  Anomalies that matter have multiple facets.  They reflect a composite behavior of many layers of interacting and inter-dependent components.  Additionally, they can be cleverly disguised or hidden in a haze of visible but insignificant noise.  No matter how many graphs and charts you display on the largest LCD monitor you can find - the type of scalable real-time analysis required to find and expose what's important is humanly impossible.

Enter IT Operations Analytics
Analytics such as statistical machine learning allow us to understand the "normal" behavior of each resource we are tracking - be it a single IT component, web service, application, or business process. Additional algorithms help us find patterns and correlations between the thousands of IT and business metrics that matter in a critical service.

The Shift Towards IT Operations Analytics is Already Happening
This is not about the future.  It's about what companies are doing today.

Several years ago thought-leading enterprises (primarily large banks with critical revenue driving services) began experimenting with a new breed of IT analytics platform. These companies' electronic and web facing businesses had so much revenue (and reputation) at stake that they needed to find the anomalies that matter -- the ones that were truly indicative of current or impending problems.

Starting with an almost "blank slate", these forward-thinking companies began developing open IT analytics platforms that easily integrated any type of data source in real time to provide a comprehensive view of patterns and relationships between IT infrastructure and business service performance. This was only possible with technologies that leveraged sophisticated data integration, knowledge modeling, and analytics to discover and capture the unique behavior of complex business services.  Anything less would fail, because, like snowflakes, no two anomalies are alike.

The Continuous Need for Algorithm Research
The online banking system at one bank is different than the online system at the next bank.  And the transaction slowdown that occurred last week may have a totally different root cause than the one two months ago.  Even more interesting are external factors such as seasonality and its effects on demand.  For example, payment companies see increased workload around holidays such as Thanksgiving and Mother's Day whereas gaming/betting companies' demand is driven more by factors such as the NFL Playoffs or the World Series.

For this reason, analytics research is an ongoing endeavor at Netuitive - part driven by customer needs and in part by advances in technology.   Once Netuitive technology is installed in an enterprise and integrating data collected across multiple layers in the service stack, behavior learning begins immediately.  As time passes, the statistical algorithms have more observations to feed their results and this leads to increasing confidence in both anomalies detected and proactive forecasts.  Additionally, customer domain knowledge can be layered in to Netuitive's real-time analysis in the form of knowledge bases and supervised learning algorithms.  The Research Group at Netuitive works closely with our Professional Services Group as well as directly with customers to regularly review actual delivered alarm quality to tune the algorithms that we have as well as identify new algorithms that would deliver greater value in an actionable timeframe.

Since Netuitive's software architecture allows for "pluggable" algorithms, we can incrementally introduce new analytics capabilities easily, at first in an experimental or laboratory setting and ultimately, once verified, into production.

The IT operations management market has matured over the past two decades to the point that most critical components are well instrumented.  The data is there and mainstream IT organizations (not just visionary early adopters) realize that analytics deliver measurable and tangible value.   My vision and challenge is to get our platform to the point where customers can easily customize the algorithms on their own, as their needs and IT infrastructure evolve over time.  This is where platforms need to get to because of the endless variety of ways that enterprises must discover and remediate "anomalies that matter".

Stay tuned.  In an upcoming blog I will drill down on some specific industry examples of algorithms we developed as part of some large enterprise IT analytic platform solutions.

More Stories By Elizabeth A. Nichols, Ph.D

As Chief Data Scientist for Netuitive, Elizabeth A. Nichols, Ph.D. leads development of algorithms, models, and analytics. This includes both enriching the company’s current portfolio as well as developing new analytics to support current and emerging technologies and IT-dependent business services across multiple industry sectors.

Previously, Dr. Nichols co-founded PlexLogic, a provider of open analytics services for quantitative data analysis, risk modeling and data visualization. In her role as CTO and Chief Data Scientist, she developed a cloud platform for collecting, cleansing and correlating data from heterogeneous sources, computing metrics, applying algorithms and models, and visualizing results. Prior to Plexlogic, Dr. Nichols co-founded and served as CTO for ClearPoint Metrics, a security metrics software platform that was eventually sold to nCircle. Prior to ClearPoint Metrics, Dr. Nichols served in technical advisory and leadership positions at CA, Legent Corp, BladeLogic, and Digital Analysis Corp. At CA, she was VP of Research and Development and Lead Architect for agent instrumentation and analytics for CA Unicenter. After receiving a Ph.D. in Mathematics from Duke University, she began her career as an operations research analyst developing war gaming models for the US Army.

@BigDataExpo Stories
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
SYS-CON Events announced today that Carbonite will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Carbonite protects your entire IT footprint with the right level of protection for each workload, ensuring lower costs and dependable solutions with DoubleTake and Evault.
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo Silicon Valley Call for Papers is now open.
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that Hitachi Data Systems, a wholly owned subsidiary of Hitachi LTD., will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City. Hitachi Data Systems (HDS) will be featuring the Hitachi Content Platform (HCP) portfolio. This is the industry’s only offering that allows organizations to bring together object storage, file sync and share, cloud storage gateways, and sophisticated search and...
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
Adopting the right Digital Transformation strategy for your enterprise is crucial to keep up with rapid growth, customers' demands, and technological disruptions while remaining ahead of your market competition. Digital Transformation is no longer an option, it’s a requirement. Are you ready for tomorrow’s challenges? In his session at 20th Cloud Expo, William Morrish, VP of Commercial Operations at Interoute, will discuss these key takeaways.
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus intern...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry’s single source for the cloud. Fusion’s advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
Existing Big Data solutions are mainly focused on the discovery and analysis of data. The solutions are scalable and highly available but tedious when swapping in and swapping out occurs in disarray and thrashing takes place. The resolution for thrashing through machine learning algorithms and support nomenclature is through simple techniques. Organizations that have been collecting large customer data are increasingly seeing the need to use the data for swapping in and out and thrashing occurs ...