Click here to close now.

Welcome!

Big Data Journal Authors: Ian Khan, Ed Featherston, Elizabeth White, Pat Romanski, Cloud Best Practices Network

News Feed Item

The World's First Action Alerts™ Service from CustomerMatrix Puts the Power of Big Data in the Hands of Salespeople

Action Alerts™ helps salespeople be proactive about customer needs and risks by turning data into shortcuts to actions in real time, and helps companies meet and exceed revenue goals like no CRM, application, or BI platform ever could.

NEW YORK, Feb. 5, 2014 /PRNewswire-iReach/ -- CustomerMatrix announced today the availability of the first-ever intelligent Action Alerts™ service that helps companies exceed revenue expectations by empowering salespeople with instant and actionable Big Data insights. This breakthrough technology auto-generates revenue-boosting alerts in real time, personalized to each individual salesperson and customer situation, by understanding buyer intent and correlating it with employee interactions. Examples of Action Alerts™ insights include signals of customer satisfaction changes, at-risk opportunities, product upsell and cross-sell potential, unresponsive or missing stakeholders, deal-impacting news or changes from social media, and many more. These intelligent alerts are delivered directly to salespeople inside an existing CRM or via email, mobile devices, or a custom Web-based interface.

(Photo: http://photos.prnewswire.com/prnh/20140205/MN59439)

Action Alerts™ is powered by the next-generation, proprietary CustomerMatrix Cognitive Engine (CMCE). CMCE is a different kind of technology that understands and learns from data and interactions without programming or predefined processes. It analyzes millions of data points from all relevant internal and external sources and presents salespeople with the most accurate shortcuts to the most strategic actions.

This release has been fueled by the $5 million in funding that CustomerMatrix received from several global investors over the past two years to support the expansion of the company's innovative product offering.

Business-Critical Action AlertsHelp You Avoid Missed Sales Opportunities

According to IDC, the average company is missing out on 10 percent of its potential revenue. Missed opportunities are a major frustration for sales leaders, especially those who put extensive effort into guiding, coaching, and training their salespeople or setting up new tools and CRM processes. When it comes down to it, the only way to eliminate missed opportunities is to ensure salespeople are always talking to the right stakeholders, at the right time, with the right message. Action Alerts™ helps companies surpass the competition by ensuring that salespeople are equipped to understand the customer and proactively respond to their needs.

"Much like investors need critical stock market alerts to remain in financial control, salespeople need proactive, business-critical alerts to ensure important deals they are working on don't fall through and their valuable customers don't cancel," said Guy Mounier, Chief Executive Officer of CustomerMatrix.  "Often, major issues signal a problem, but most of the time they are hidden from the salesperson and go unrecognized. These issues cost companies customers and revenue, but the good news is that most misread opportunities can be saved by smart, well-timed actions by the salesperson. Action Alerts™ now makes that easy."

Cognitive Technology Understands the Actions of Top Performers To Empower Others with Best Practices

Action Alerts™ is powered by the CustomerMatrix Cognitive Engine, which is unique in its ability to understand current interactions and data, translate all past experiences into success patterns, and generate actionable insights to guide each salesperson through the minefield of potential issues that surround sales deals and customer management. One of the most powerful features of CustomerMatrix technology is that it automatically learns from the experiences of a company's top salespeople and best customers, and instantly applies this knowledge to the current sales context. It generates and distributes these "best practices" in real time, to give your salespeople invaluable insights into why an event happened and what to do next.

Non-Intrusive to Your Sales Processes and Infrastructure; Deploys in 2-8 Weeks

Action Alerts™ takes advantage of all your existing sales and information technologies and data infrastructure investments (Data Warehouse, etc.), deploys quickly, and creates a smart technology platform where each new Action Alert™ use case builds intelligence to maximize business impact. The CustomerMatrix Cognitive Engine enables schemaless predictive analytics, skipping all data preparation work and correlating millions of unstructured data attributes. It leaves the data where it is, in its original form, and processes disorganized data by building success patterns and automatically suggesting the best next step in each unique customer context.

How the Action Alerts™ Service Works

CustomerMatrix's patent-pending technology uses a revolutionary, Gartner®-validated cognitive engine, open architecture, and API that runs on top of open source Big Data infrastructure and schemaless predictive analytics to analyze all internal and external data from a company's historical and current opportunities, actions of top sales performers, and customer touch points from across all communication channels. It then listens to the signals that matter (unique to each company) and auto-generates real-time, relevant alerts for each salesperson when it finds potential revenue that has not been recognized, an opportunity in trouble, or a customer that is about to churn. 

Action Alerts™ by CustomerMatrix is a Cloud-based, managed service that works with a company's current CRM and infrastructure. It does not require an SI or a Data Scientist to manage it. It runs on any cloud a company chooses, including a Private Cloud, and is fully managed and monitored by the CustomerMatrix team.

To learn more about CustomerMatrix or to request a personalized demo, visit www.CustomerMatrix.com.

About CustomerMatrix

CustomerMatrix, the leading sales excellence software company, amplifies the power of sales and customer care professionals by giving them actionable Big Data insights to drive revenue. It delivers the world's first Action Alerts™ service that auto-generates revenue-impacting alerts tailored to each salesperson and unique customer situation, and proactively explains buyer intent or churn risk.

Powered by a human-like cognitive technology, Action Alerts™ tracks the pulse of customers across all internal and external sources and analyzes millions of complex signals that impact deals, including clues that normally only humans can recognize. It automatically learns and shares best practices, in real time, tailored to each context. This new kind of "digital intuition" enables companies to anticipate risks and uncover new opportunities far ahead of the competition. Action Alerts™ leverages existing CRM infrastructure investments and deploys in just weeks.

Customers include some of the best sales-led organizations in the world, including Schneider Electric, Nexans, GDF SUEZ, BNP Paribas, and Allianz. Visit www.CustomerMatrix.com to learn more.

Media Contact: Inna Gordin, CustomerMatrix, 1.888.920.4530, ext. 202, [email protected]

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE CustomerMatrix

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@BigDataExpo Stories
SOA Software has changed its name to Akana. With roots in Web Services and SOA Governance, Akana has established itself as a leader in API Management and is expanding into cloud integration as an alternative to the traditional heavyweight enterprise service bus (ESB). The company recently announced that it achieved more than 90% year-over-year growth. As Akana, the company now addresses the evolution and diversification of SOA, unifying security, management, and DevOps across SOA, APIs, microser...
SYS-CON Events announced today that Creative Business Solutions will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Creative Business Solutions is the top stocking authorized HP Renew Distributor in the U.S. Based out of Long Island, NY, Creative Business Solutions offers a one-stop shop for a diverse range of products including Proliant, Blade and Industry Standard Servers, Networking, Server Options and...
Learn about the current state of security breaches and what it is costing businesses. One of my recent conversations with a Cloud security expert at a conference opened up doors to some new information for me personally. Our conversation was around the current status of the Cloud Industry, the Security Challenges and how we can make the Cloud more secure and so on. Did you know that security breaches have huge financial implications such as at an average:
Businesses are looking to empower employees and departments to do more, go faster, and streamline their processes. For all workers – but mobile workers especially – utilizing the cloud to reconnect documents and improve processes without destructing existing workflows can have a dramatic impact on productivity. In his session at 16th Cloud Expo, Mark Grilli, vice president of Acrobat Solutions marketing at Adobe Systems Incorporated, will outline new ways that the cloud is changing the way peo...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
After making a doctor’s appointment via your mobile device, you receive a calendar invite. The day of your appointment, you get a reminder with the doctor’s location and contact information. As you enter the doctor’s exam room, the medical team is equipped with the latest tablet containing your medical history – he or she makes real time updates to your medical file. At the end of your visit, you receive an electronic prescription to your preferred pharmacy and can schedule your next appointment...
With the arrival of the Big Data revolution, a data professional is expected to master a broad spectrum of complex domains including data processing, mathematics, programming languages, machine learning techniques, and business knowledge. While this mastery is undoubtedly important, this narrow focus on tool usage has divorced many from the imagination required to solve real-world problems. As the demand for analysis increases, the data science community must transform from tool experts to "data...
SYS-CON Events announced today that Solgenia will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Solgenia is the global market leader in Cloud Collaboration and Cloud Infrastructure software solutions. Designed to “Bridge the Gap” between Personal and Professional S...
SYS-CON Events announced today that QTS Realty Trust, one of the nation’s largest and fastest-growing providers of data center facilities and cloud services and a leader in security and compliance, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. QTS Realty Trust, Inc. (NYSE: QTS) is a leading national provider of data center solutions and fully managed services, and a leader in security and compliance...
SYS-CON Events announced today that Emcien will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Emcien’s vision is to let anyone use data to know the future. Emcien has built an automated, predictive analysis product that improves the lives of real people. Emcien allows people to automate their data analysis so they can build a better future.
The concept of a cloud facilitating applications is by no means new. Those of us who diagrammed network connectivity around 1993 will recall drawing a big puffy cloud symbol in between two local area networks. The cloud represented the mysterious Internet – that mash-up of routers and other items bouncing our packets back and forth through millions of ports, only to reassemble the bytes on the other end into – hopefully — the same item that was sent. Today, we have dissipated that nebulous clou...
The world's leading Cloud event, Cloud Expo has launched Microservices Journal on the SYS-CON.com portal, featuring over 19,000 original articles, news stories, features, and blog entries. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. Microservices Journal offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Follow new article posts on T...
SYS-CON Events announced today the IoT Bootcamp – Jumpstart Your IoT Strategy, being held June 9–10, 2015, in conjunction with 16th Cloud Expo and Internet of @ThingsExpo at the Javits Center in New York City. This is your chance to jumpstart your IoT strategy. Combined with real-world scenarios and use cases, the IoT Bootcamp is not just based on presentations but includes hands-on demos and walkthroughs. We will introduce you to a variety of Do-It-Yourself IoT platforms including Arduino, Ras...
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch ...
The list of ‘new paradigm’ technologies that now surrounds us appears to be at an all time high. From cloud computing and Big Data analytics to Bring Your Own Device (BYOD) and the Internet of Things (IoT), today we have to deal with what the industry likes to call ‘paradigm shifts’ at every level of IT. This is disruption; of course, we understand that – change is almost always disruptive.
When it comes to building applications, one database definitely does not fit all. Traditional SQL databases are great for storing highly structured, normalized data and performing analytics and reporting. NoSQL has attracted developers with its awesome flexibility, and JSON-centric document stores like Cloudant make web developers incredibly productive by offering a JavaScript environment from end-to-end. Recent Big Data challenges have driven the need for a distributed approach to analytics e...
SYS-CON Events announced today that SafeLogic has been named “Bag Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. SafeLogic provides security products for applications in mobile and server/appliance environments. SafeLogic’s flagship product CryptoComply is a FIPS 140-2 validated cryptographic engine designed to secure data on servers, workstations, appliances, mobile devices, and in the Cloud....
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborat...
Docker is an excellent platform for organizations interested in running microservices. It offers portability and consistency between development and production environments, quick provisioning times, and a simple way to isolate services. In his session at DevOps Summit at 16th Cloud Expo, Shannon Williams, co-founder of Rancher Labs, will walk through these and other benefits of using Docker to run microservices, and provide an overview of RancherOS, a minimalist distribution of Linux designed...
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes ...