Welcome!

@DXWorldExpo Authors: Elizabeth White, Zakia Bouachraoui, Liz McMillan, Pat Romanski, Carmen Gonzalez

Blog Feed Post

TeamUltra partners with FireScope for improved service delivery and business performance

Cloud-based real-time enterprise monitoring will enable ServiceNow customers to prevent incidents from affecting business operations

Berkshire, ENGLAND, 29th January 2014: TeamUltra (www.teamultra.net), the UK's leading ServiceNow partner, today announced that it had teamed up with FireScope, the expert in aligning customers' technology performance to their business and customer experience. The cloud-based FireScope solution will enable TeamUltra to help ServiceNow customers to better monitor their global systems via a single real-time dashboard and improve service delivery performance to end-users.

FireScope provides a single system of record for tracking critical business services across the entire global enterprise. It overcomes many of the traditional enterprise monitoring challenges thanks to its innovative use of cloud and big data technology which correlates information from existing monitoring tools, and presents a unified and consistent set of real-time dashboards and alerts.

Steve Cotton, CEO of Firescope explained, "We have invested in expanding the integration between FireScope and ServiceNow. This enables organisations to achieve a global, cloud-based platform for IT comprising tightly integrated incident management, real-time service performance management and predictive analysis. The combination of our innovative software with TeamUltra's proven ServiceNow knowledge and integration skills will enable IT professionals to get ahead of service delivery issues before users are affected."

FireScope's integration capabilities have been certified by ServiceNow and the two systems enable organisations to move toward a self-service and highly automated platform for managing the complete lifecycle of their critical services.

Mike Beale, Managing Director of TeamUltra said, "ServiceNow customers will benefit from the SaaS based enterprise monitoring capabilities within FireScope. The visibility that organisations gain from a single integrated dashboard will enable any areas of weakness that might potentially impact on service delivery performance to be pinpointed. This simplified global insight allows organisations to act before problems can impact on business performance thus preserving and enhancing service delivery standards for the end-user. The FireScope solution complements ServiceNow and the certified integration ensures rapid adoption and faster realisation of business benefits."

- ends -

About TeamUltra
TeamUltra is the UK's leading ServiceNow Partner and a specialist in Service Delivery Automation. Our partnerships with leading product suppliers, such as Bomgar, Nexthink and Matrix42, allow us to extend the reach of ServiceNow and provide integrated solutions that accelerate the resolution of incidents, reduce your costs and improve customer experience. See www.teamultra.net for more information.

About FireScope
FireScope is the leader in aligning customers' technology performance to their business and customer experiences through highly innovative, on-demand solutions. FireScope Stratis is the first cloud-based enterprise monitoring solution built on a Big Data (NoSQL) platform that pushes the boundaries of capacity, depth of visibility and performance. FireScope Inc., headquartered in Huntington Beach, California has offices in Sydney, New York, Dallas and London. To learn more about FireScope and its advanced Service Performance Management solutions, visit http://www.firescope.com or call 877-780-3473.

PR Contact
Adam Osman, [email protected]
07976 891 335

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

DXWorldEXPO Digital Transformation Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
DSR is a supplier of project management, consultancy services and IT solutions that increase effectiveness of a company's operations in the production sector. The company combines in-depth knowledge of international companies with expert knowledge utilising IT tools that support manufacturing and distribution processes. DSR ensures optimization and integration of internal processes which is necessary for companies to grow rapidly. The rapid growth is possible thanks, to specialized services an...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...