Welcome!

@DXWorldExpo Authors: Elizabeth White, Zakia Bouachraoui, Pat Romanski, Carmen Gonzalez, Liz McMillan

Blog Feed Post

How Is Your SaaS Managing Its Risk Of Depending On Another SaaS To Continue Scaling Operations?

SaaS Operations and Independent Software Vendor (ISV) expert Dani Shomron speaks about the transition that on-demand, Software-as-a-Service (SaaS) providers will have to confront very soon as their areas of specialization conflict with the way that they've set up their own business models:
"...[I]f you look around, you will notice that most SaaS providers are also SaaS consumers. From CRM to Marketing generation, to financials, to you-name-it, SaaS companies are adopters of SaaS technology. (Of course most SaaS companies are even greater adopters of open source; hey, it’s free!).

"Still, most on-demand providers are running their own data centers, the network, the servers, the storage, and I would dare to say, not excelling in that department. SaaS technologists are product people. Innovative, creative, not harnessed by process or procedure. The typical data center is a product of evolution gone haywire. You start up with a couple of servers, and slowly build up, slapping a switch here, a database there, buying a cheap router, until it becomes quite unmanageable. And they probably do not have the right staff to design and maintain the infrastructure.

"SaaS companies are finding it hard to let go of their infrastructure assets, but more and more are realizing that they simply suck at the job. Especially if they are big enough for it to matter, but too small to do a good job.

"Networking, hosting, storage and server management have become a commodity. And as such, shouldn’t you let someone else do the job?

"Enter the managed service providers. They will take care of every tier that you will allow them access to. From hosting, to networking, servers, storage, database monitoring and management, and many are interested in taking over the application management, if you just let them. It is the next tier and probably most lucrative."
SaaS is very alluring, particularly if you wish to execute on rapid marketing in a recession. You can overhaul key areas of your marketing operation very quickly by adopting a SaaS model. But as someone who has had to put these models into operation several times, I will say that it's not often that I find a marketing organization who has done its due diligence in understanding how the SaaS model truly operates from the SaaS provider's point of view. Data integration. Data Hygiene. Infrastructure Scalability. Data Security. None of these matters disappear under a SaaS model of operation. The risks are only hidden outside the Service Level Agreement (SLA) between the client and the SaaS provider. Make sure you understand the direction your SaaS provider is taking with its infrastucture. It's not only your data they're hosting. They're hosting your operation, and that can be your future, you know!

Read the original blog entry...

More Stories By Arturo F Munoz

Arturo F Munoz is an expert business process designer specializing in demand generation, marketing database and CRM operations workflows that consolidate disparate data sources into meaningful and actionable knowledge for the complex marketing and sales organization.

DXWorldEXPO Digital Transformation Stories
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
DSR is a supplier of project management, consultancy services and IT solutions that increase effectiveness of a company's operations in the production sector. The company combines in-depth knowledge of international companies with expert knowledge utilising IT tools that support manufacturing and distribution processes. DSR ensures optimization and integration of internal processes which is necessary for companies to grow rapidly. The rapid growth is possible thanks, to specialized services an...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Cloud-Native thinking and Serverless Computing are now the norm in financial services, manufacturing, telco, healthcare, transportation, energy, media, entertainment, retail and other consumer industries, as well as the public sector. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that pro...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...