Welcome!

@BigDataExpo Authors: Liz McMillan, Yeshim Deniz, William Schmarzo, Pat Romanski, Elizabeth White

Related Topics: @CloudExpo, Microservices Expo, Agile Computing, Cloud Security, @BigDataExpo, SDN Journal

@CloudExpo: Article

Working in the Cloud and On the Job

When working in the cloud, there are no risks or compromises, only faster, better, and more accessible tools for communication

Professionals who work in the service field often have to juggle several tasks at once. Service techs have to make sales presentations and deal with customer service and still fix the problem they were hired for. They're basically a one-man show that travels from site to site, the ultimate multi-tasker, with so many projects and phone calls to handle that a person can't help but wonder how most even survive each day. But there's something out there to help these guys out with their busy life. By working in the cloud, contractors and techs can gain an extra pair of arms to make each day count.

When your techs show up to a job they bring their toolbox and a bulky laptop. Their hands are extremely full. Everything they need to know is on that computer but it takes minutes to load, and they have to be on the phone at the same time talking to the office. If a problem should arise, they may have to leave the site and only return after obtaining the information or ordering the parts that they need. Then what happens if there are errors in that information? They have to head back again to the office. The tech wastes gas and the client wastes time. No one's a winner here.

With your current setup, your service techs might not have access to immediate information because it's all manual. The situation could be improved with instant access to what is needed: information. With the cloud, your techs would be able to pull out their phones to access job, client, and other information instantly, not to mention replacing that bulky laptop with a slim smartphone that'll fit in any pocket.

When working in the cloud, there are no risks or compromises, only faster, better, and more accessible tools for communication. The smartphone becomes just as important as the wrench in a plumber's toolbox.

It'll Always Be There
What happens now when a loyal long-term client calls for a tech to solve a problem? The job is scheduled for the next day and files have to be sorted through at lightening speeds to obtain the right info. Sometimes a different worker is assigned to a job and hasn't talked to the previous tech. What if the files were lost or thrown away? If your tech is working in the cloud, going back to visit an old job or obtaining a new job from a loyal client isn't a big deal. They can have previous notes and billing statements available on-demand. All they need to do is open the app on their phone to see every note anyone in the company ever made. The same thing goes for a different tech visiting the same job. Every worker has access to a large amount of data that is available at the click of a button. Managers will also be able to see what projects techs are working on. Never again will your techs say "I wasn't the technician on that job", everyone will be able to work together with the same access to information. Best of all, the information is safe, secure, and always within reach.

Even years later the information will still be there, ready to be used when fixing another sink or repairing more ducts. With cloud providers keeping your information safe, wouldn't it be a safer, better idea to be working in the cloud?

When Hammer Meets Nail
The cloud is growing, and using it to manage your business means simplifying a complex and slow process. Managers can see directly what projects are being worked on and can participate in helping those projects move smoothly.

Say for instance, your company receives a service call from a new client. You make a few notes: "Customer says sink is backed up" or "AC unit won't turn on". You then send a truck to visit the client. With the cloud, the tech snaps pictures and enters notes into his mobile device, and you can read everything he does from your own office computer. You instantly notice that it's a different problem and not the one he seems to suspect. You send him an alert, and together devise a new proposal to hand to your client. You're able to instantly accept the proposal and email or print it out to put into your client's hands. You show the client that you're on the top of your game and secure the job. After they accept, you send out invoices and orders for parts needed for the job. Your consultant puts on his tech hat and gets to work. At every step, you and your tech can stay in touch with each other and the client, just in case more problems arise. There are no nasty surprise additions to the estimate because you have access to all of the information needed to fix the problem.

You are able to communicate with your on-site consultant/tech and together you both achieved your goal: to satisfy the customer with fast high-quality service. There's no doubt that the customer will refer you to friends and family, and will probably call you back in the future if some other problem comes up.

More Stories By Jennifer Hutchison

Jennifer Hutchison is a tech blogger currently based in Los Angeles. She has covered a wide range of topics including beauty products, travel, books, technology, and small businesses. Jennifer is a graduate of CSUN, where she majored in English with an emphasis in Creative Writing. She is the Online Marketing Specialist for InfoStreet, makers of SkyDesktop, a free Cloud-based desktop.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@BigDataExpo Stories
"We provide IoT solutions. We provide the most compatible solutions for many applications. Our solutions are industry agnostic and also protocol agnostic," explained Richard Han, Head of Sales and Marketing and Engineering at Systena America, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We want to show that our solution is far less expensive with a much better total cost of ownership so we announced several key features. One is called geo-distributed erasure coding, another is support for KVM and we introduced a new capability called Multi-Part," explained Tim Desai, Senior Product Marketing Manager at Hitachi Data Systems, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Calligo, an innovative cloud service provider offering mid-sized companies the highest levels of data privacy and security, has been named "Bronze Sponsor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalised support service from its globally located cloud plat...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
"The Striim platform is a full end-to-end streaming integration and analytics platform that is middleware that covers a lot of different use cases," explained Steve Wilkes, Founder and CTO at Striim, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"With Digital Experience Monitoring what used to be a simple visit to a web page has exploded into app on phones, data from social media feeds, competitive benchmarking - these are all components that are only available because of some type of digital asset," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
"Outscale was founded in 2010, is based in France, is a strategic partner to Dassault Systémes and has done quite a bit of work with divisions of Dassault," explained Jackie Funk, Digital Marketing exec at Outscale, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We focus on SAP workloads because they are among the most powerful but somewhat challenging workloads out there to take into public cloud," explained Swen Conrad, CEO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We are still a relatively small software house and we are focusing on certain industries like FinTech, med tech, energy and utilities. We help our customers with their digital transformation," noted Piotr Stawinski, Founder and CEO of EARP Integration, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We've been engaging with a lot of customers including Panasonic, we've been involved with Cisco and now we're working with the U.S. government - the Department of Homeland Security," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"Peak 10 is a hybrid infrastructure provider across the nation. We are in the thick of things when it comes to hybrid IT," explained Michael Fuhrman, Chief Technology Officer at Peak 10, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We were founded in 2003 and the way we were founded was about good backup and good disaster recovery for our clients, and for the last 20 years we've been pretty consistent with that," noted Marc Malafronte, Territory Manager at StorageCraft, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We are focused on SAP running in the clouds, to make this super easy because we believe in the tremendous value of those powerful worlds - SAP and the cloud," explained Frank Stienhans, CTO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"MobiDev is a Ukraine-based software development company. We do mobile development, and we're specialists in that. But we do full stack software development for entrepreneurs, for emerging companies, and for enterprise ventures," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"Cloud computing is certainly changing how people consume storage, how they use it, and what they use it for. It's also making people rethink how they architect their environment," stated Brad Winett, Senior Technologist for DDN Storage, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...