Click here to close now.

Welcome!

@BigDataExpo Authors: Jayaram Krishnaswamy, Liz McMillan, Elizabeth White, Tim Hinds, Pat Romanski

News Feed Item

Department to Provide Credit Protection for Clients With Information on Missing Hard Drive

OTTAWA, ONTARIO -- (Marketwire) -- 01/25/13 -- The Department of Human Resources and Skills Development (HRSDC) is responding to the concerns of Canadians and providing credit protection at no cost to Canada Student Loans Program (CSLP) clients whose personal information was contained in a missing hard drive.

In addition to the strong measures that the Minister recently directed the Department to implement, the Department has contracted with Equifax, a credit bureau, to provide the affected clients with credit and identity protection services for a period of up to six years.

"While there is no evidence that information has been fraudulently accessed or used, I want to reassure Canadians that we are serious about protecting their personal information," said Minister Finley. "That is why we will provide potentially affected individuals with credit protection at no cost, which will flag their credit files and help detect any potential compromise of their personal information."

While HRSDC has no evidence that any of the information has been accessed or used for fraudulent purposes, those clients who could potentially have been affected by this incident have the choice to request the credit protection services, and can contact the HRSDC call centre at 1-866-885-1866 within North America. For calls from outside of North America, affected citizens can call 1-416-572-1113 and dial 0 to speak to an operator in order to reverse the charges. Callers with a hearing or speech impairment and who use a teletypewriter (TTY) can call at 1-800-263-5883.

To protect privacy, the Department is asking that affected individuals call to provide their consent for their information to be shared with Equifax. The process will be simple and efficient.

A hard drive containing personal information on approximately 583,000 individuals who were Canada Student Loans clients from 2000-2006 has been deemed missing from an HSRDC office in Gatineau, Quebec, although the search is ongoing.

Credit protection services will be arranged once clients make contact with the HRSDC call centre.

HRSDC continues to take all efforts to reassure Canadians that rigorous new protocols are in place to protect their data.

This news release is available in alternative formats on request.

Follow us on Twitter

BACKGROUNDER

Services to be provided to affected Canadians by Equifax Canada

Equifax is a respected, global leader in credit management, and has the tools to help protect Canadians' credit files and help detect any potential compromise of their personal information. This company will be offering credit and identity protection services to potentially affected clients for a period of up to six years.

More specifically:


--  Equifax Canada will protect credit files with notations that information
    may have been exposed and alert messages will be placed on credit files.
    This notation will assist in preventing any misuse of personal
    information. The notation will stay on credit files for a period of six
    years unless clients choose to have it removed. This flag will alert
    credit grantors that data may have been compromised, and lenders will
    then take further steps to verify the person's identity before granting
    credit. 

Why contracting with Equifax credit bureau?

Human Resources and Skills Development Canada contracted the services of this credit bureau so that credit and identity protection services could be offered to affected clients.

At this time, HRSDC has no evidence that any of the information on the hard drive has been accessed or used for fraudulent purposes.

Who will benefit from these credit protection services?

This credit and identity protection will be made available to the approximately 583,000 Canadians whose information was on a missing HRSDC hard drive containing information on Canada Student Loans clients.

How to register to receive these credit protection services

The Department is providing guidance on how to begin receiving the credit protection services from Equifax and has posted information on its website - http://www.canlearn.ca/eng/main/spotlighton/privacy/index.shtml. HRSDC is seeking the consent of those potentially affected prior to providing their personal information to Equifax for the purposes of providing credit protection to affected clients.

Those wishing to receive this credit protection first need to provide their consent by calling the HRSDC toll free number at 1-866-885-1866 within North America. For calls from outside of North America, affected citizens can call 1-416-572-1113 and dial 0 to speak to an operator in order to reverse the charges. Callers with a hearing or speech impairment and who use a teletypewriter (TTY) can call at 1-800-263-5883.

No negative impacts on affected Canadians' credit ratings

Having a notation added to a credit file will not have a negative impact on clients' credit ratings.

Cost to affected Canadians

These credit and identity protection services will be made available for free to all Canadians potentially affected by the missing HRSDC hard drive.

What else is HRSDC doing about this situation?

The Minister has directed that the overall policy for security and storage of personal information at HRSDC be strengthened and improved. The highlights are:


--  New, stricter protocols have been implemented. Portable hard drives are
    no longer permitted. Unapproved USB keys are not to be connected to the
    network; 
    
--  Immediate risk assessments of all portable security devices used in the
    Department's work environment to ensure that appropriate safeguards are
    in place; these assessments will continue on a regular, ongoing basis; 
    
--  Mandatory training for all employees regarding the proper handling of
    sensitive information, including personal information; 
    
--  Implementation of new data loss prevention technology, which can be
    configured to control or prevent the transfer of sensitive information; 
    
--  Disciplinary measures implemented for staff, up to and including
    termination, should the strict codes of privacy and security not be
    followed. 
    

In addition, HRSDC has initiated a number of other concrete measures in response:


--  SIN records on the Social Insurance Register have been annotated to
    indicate the SIN was involved in an incident of loss. The department
    will notify individuals for whom we have current contact information if
    there are any attempts to request changes to information on SIN records
    or to obtain a SIN card. The Government does not charge fees for
    monitoring Social Insurance Numbers. 
    
--  The matter has been referred to the Royal Canadian Mounted Police (RCMP)
    by the Office of the Minister. 
    
--  The Office of the Privacy Commissioner has also been informed of the
    incident. 
    
--  The Department is currently investigating the missing hard drive, and
    search efforts continue.  
    

At this time, HRSDC has no evidence that any of the information on the hard drive has been accessed or used for fraudulent purposes.

All details on this incident and how Canadians can protect their personal information are available at http://www.canlearn.ca/eng/main/spotlighton/privacy/adi.shtml

Contacts:
Alyson Queen
Director of Communications
Office of Minister Finley
819-994-2482

Media Relations Office
Human Resources and Skills Development Canada
819-994-5559

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@BigDataExpo Stories
"We help to transform an organization and their operations and make them more efficient, more agile, and more nimble to move into the cloud or to move between cloud providers and create an agnostic tool set," noted Jeremy Steinert, DevOps Services Practice Lead at WSM International, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
"What Dyn is able to do with our Internet performance and our Internet intelligence is give companies visibility into what is actually going on in that cloud," noted Corey Hamilton, Product Marketing Manager at Dyn, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, will explore the IoT cloud-based platform technologies drivi...
Malicious agents are moving faster than the speed of business. Even more worrisome, most companies are relying on legacy approaches to security that are no longer capable of meeting current threats. In the modern cloud, threat diversity is rapidly expanding, necessitating more sophisticated security protocols than those used in the past or in desktop environments. Yet companies are falling for cloud security myths that were truths at one time but have evolved out of existence.
"A lot of the enterprises that have been using our systems for many years are reaching out to the cloud - the public cloud, the private cloud and hybrid," stated Reuven Harrison, CTO and Co-Founder of Tufin, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
In his session at 16th Cloud Expo, Simone Brunozzi, VP and Chief Technologist of Cloud Services at VMware, reviewed the changes that the cloud computing industry has gone through over the last five years and shared insights into what the next five will bring. He also chronicled the challenges enterprise companies are facing as they move to the public cloud. He delved into the "Hybrid Cloud" space and explained why every CIO should consider ‘hybrid cloud' as part of their future strategy to achi...
In the midst of the widespread popularity and adoption of cloud computing, it seems like everything is being offered “as a Service” these days: Infrastructure? Check. Platform? You bet. Software? Absolutely. Toaster? It’s only a matter of time. With service providers positioning vastly differing offerings under a generic “cloud” umbrella, it’s all too easy to get confused about what’s actually being offered. In his session at 16th Cloud Expo, Kevin Hazard, Director of Digital Content for SoftL...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect t...
"AgilData is the next generation of dbShards. It just adds a whole bunch more functionality to improve the developer experience," noted Dan Lynn, CEO of AgilData, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
To many people, IoT is a buzzword whose value is not understood. Many people think IoT is all about wearables and home automation. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed some incredible game-changing use cases and how they are transforming industries like agriculture, manufacturing, health care, and smart cities. He will discuss cool technologies like smart dust, robotics, smart labels, and much more. Prepare...
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...
SYS-CON Events announced today that BMC will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. BMC has worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, BMC pairs high-speed digital innovation with robust...
Even as cloud and managed services grow increasingly central to business strategy and performance, challenges remain. The biggest sticking point for companies seeking to capitalize on the cloud is data security. Keeping data safe is an issue in any computing environment, and it has been a focus since the earliest days of the cloud revolution. Understandably so: a lot can go wrong when you allow valuable information to live outside the firewall. Recent revelations about government snooping, along...
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will addresses this very serious issue o...
The web app is Agile. The REST API is Agile. The testing and planning are Agile. But alas, Data infrastructures certainly are not. Once an application matures, changing the shape or indexing scheme of data often forces at best a top down planning exercise and at worst includes schema changes which force downtime. The time has come for a new approach that fundamentally advances the agility of distributed data infrastructures. Come learn about a new solution to the problems faced by software orga...
Business as usual for IT is evolving into a "Make or Buy" decision on a service-by-service conversation with input from the LOBs. How does your organization move forward with cloud? In his general session at 16th Cloud Expo, Paul Maravei, Regional Sales Manager, Hybrid Cloud and Managed Services at Cisco, discusses how Cisco and its partners offer a market-leading portfolio and ecosystem of cloud infrastructure and application services that allow you to uniquely and securely combine cloud busin...
In their general session at 16th Cloud Expo, Michael Piccininni, Global Account Manager - Cloud SP at EMC Corporation, and Mike Dietze, Regional Director at Windstream Hosted Solutions, reviewed next generation cloud services, including the Windstream-EMC Tier Storage solutions, and discussed how to increase efficiencies, improve service delivery and enhance corporate cloud solution development. Michael Piccininni is Global Account Manager – Cloud SP at EMC Corporation. He has been engaged in t...