Welcome!

@BigDataExpo Authors: Kevin Benedict, Liz McMillan, Scott Allen, Sujoy Sen, Igor Drobiazko

News Feed Item

Department to Provide Credit Protection for Clients With Information on Missing Hard Drive

OTTAWA, ONTARIO -- (Marketwire) -- 01/25/13 -- The Department of Human Resources and Skills Development (HRSDC) is responding to the concerns of Canadians and providing credit protection at no cost to Canada Student Loans Program (CSLP) clients whose personal information was contained in a missing hard drive.

In addition to the strong measures that the Minister recently directed the Department to implement, the Department has contracted with Equifax, a credit bureau, to provide the affected clients with credit and identity protection services for a period of up to six years.

"While there is no evidence that information has been fraudulently accessed or used, I want to reassure Canadians that we are serious about protecting their personal information," said Minister Finley. "That is why we will provide potentially affected individuals with credit protection at no cost, which will flag their credit files and help detect any potential compromise of their personal information."

While HRSDC has no evidence that any of the information has been accessed or used for fraudulent purposes, those clients who could potentially have been affected by this incident have the choice to request the credit protection services, and can contact the HRSDC call centre at 1-866-885-1866 within North America. For calls from outside of North America, affected citizens can call 1-416-572-1113 and dial 0 to speak to an operator in order to reverse the charges. Callers with a hearing or speech impairment and who use a teletypewriter (TTY) can call at 1-800-263-5883.

To protect privacy, the Department is asking that affected individuals call to provide their consent for their information to be shared with Equifax. The process will be simple and efficient.

A hard drive containing personal information on approximately 583,000 individuals who were Canada Student Loans clients from 2000-2006 has been deemed missing from an HSRDC office in Gatineau, Quebec, although the search is ongoing.

Credit protection services will be arranged once clients make contact with the HRSDC call centre.

HRSDC continues to take all efforts to reassure Canadians that rigorous new protocols are in place to protect their data.

This news release is available in alternative formats on request.

Follow us on Twitter

BACKGROUNDER

Services to be provided to affected Canadians by Equifax Canada

Equifax is a respected, global leader in credit management, and has the tools to help protect Canadians' credit files and help detect any potential compromise of their personal information. This company will be offering credit and identity protection services to potentially affected clients for a period of up to six years.

More specifically:


--  Equifax Canada will protect credit files with notations that information
    may have been exposed and alert messages will be placed on credit files.
    This notation will assist in preventing any misuse of personal
    information. The notation will stay on credit files for a period of six
    years unless clients choose to have it removed. This flag will alert
    credit grantors that data may have been compromised, and lenders will
    then take further steps to verify the person's identity before granting
    credit. 

Why contracting with Equifax credit bureau?

Human Resources and Skills Development Canada contracted the services of this credit bureau so that credit and identity protection services could be offered to affected clients.

At this time, HRSDC has no evidence that any of the information on the hard drive has been accessed or used for fraudulent purposes.

Who will benefit from these credit protection services?

This credit and identity protection will be made available to the approximately 583,000 Canadians whose information was on a missing HRSDC hard drive containing information on Canada Student Loans clients.

How to register to receive these credit protection services

The Department is providing guidance on how to begin receiving the credit protection services from Equifax and has posted information on its website - http://www.canlearn.ca/eng/main/spotlighton/privacy/index.shtml. HRSDC is seeking the consent of those potentially affected prior to providing their personal information to Equifax for the purposes of providing credit protection to affected clients.

Those wishing to receive this credit protection first need to provide their consent by calling the HRSDC toll free number at 1-866-885-1866 within North America. For calls from outside of North America, affected citizens can call 1-416-572-1113 and dial 0 to speak to an operator in order to reverse the charges. Callers with a hearing or speech impairment and who use a teletypewriter (TTY) can call at 1-800-263-5883.

No negative impacts on affected Canadians' credit ratings

Having a notation added to a credit file will not have a negative impact on clients' credit ratings.

Cost to affected Canadians

These credit and identity protection services will be made available for free to all Canadians potentially affected by the missing HRSDC hard drive.

What else is HRSDC doing about this situation?

The Minister has directed that the overall policy for security and storage of personal information at HRSDC be strengthened and improved. The highlights are:


--  New, stricter protocols have been implemented. Portable hard drives are
    no longer permitted. Unapproved USB keys are not to be connected to the
    network; 
    
--  Immediate risk assessments of all portable security devices used in the
    Department's work environment to ensure that appropriate safeguards are
    in place; these assessments will continue on a regular, ongoing basis; 
    
--  Mandatory training for all employees regarding the proper handling of
    sensitive information, including personal information; 
    
--  Implementation of new data loss prevention technology, which can be
    configured to control or prevent the transfer of sensitive information; 
    
--  Disciplinary measures implemented for staff, up to and including
    termination, should the strict codes of privacy and security not be
    followed. 
    

In addition, HRSDC has initiated a number of other concrete measures in response:


--  SIN records on the Social Insurance Register have been annotated to
    indicate the SIN was involved in an incident of loss. The department
    will notify individuals for whom we have current contact information if
    there are any attempts to request changes to information on SIN records
    or to obtain a SIN card. The Government does not charge fees for
    monitoring Social Insurance Numbers. 
    
--  The matter has been referred to the Royal Canadian Mounted Police (RCMP)
    by the Office of the Minister. 
    
--  The Office of the Privacy Commissioner has also been informed of the
    incident. 
    
--  The Department is currently investigating the missing hard drive, and
    search efforts continue.  
    

At this time, HRSDC has no evidence that any of the information on the hard drive has been accessed or used for fraudulent purposes.

All details on this incident and how Canadians can protect their personal information are available at http://www.canlearn.ca/eng/main/spotlighton/privacy/adi.shtml

Contacts:
Alyson Queen
Director of Communications
Office of Minister Finley
819-994-2482

Media Relations Office
Human Resources and Skills Development Canada
819-994-5559

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@BigDataExpo Stories
In his session at @ThingsExpo, Chris Klein, CEO and Co-founder of Rachio, will discuss next generation communities that are using IoT to create more sustainable, intelligent communities. One example is Sterling Ranch, a 10,000 home development that – with the help of Siemens – will integrate IoT technology into the community to provide residents with energy and water savings as well as intelligent security. Everything from stop lights to sprinkler systems to building infrastructures will run ef...
We’ve worked with dozens of early adopters across numerous industries and will debunk common misperceptions, which starts with understanding that many of the connected products we’ll use over the next 5 years are already products, they’re just not yet connected. With an IoT product, time-in-market provides much more essential feedback than ever before. Innovation comes from what you do with the data that the connected product provides in order to enhance the customer experience and optimize busi...
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, will discuss how leveraging the Industrial Interne...
In his session at 18th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., will focus on real world deployments of DDoS mitigation strategies in every layer of the network. He will give an overview of methods to prevent these attacks and best practices on how to provide protection in complex cloud platforms. He will also outline what we have found in our experience managing and running thousands of Linux and Unix managed service platforms and what specifically c...
The increasing popularity of the Internet of Things necessitates that our physical and cognitive relationship with wearable technology will change rapidly in the near future. This advent means logging has become a thing of the past. Before, it was on us to track our own data, but now that data is automatically available. What does this mean for mHealth and the "connected" body? In her session at @ThingsExpo, Lisa Calkins, CEO and co-founder of Amadeus Consulting, will discuss the impact of wea...
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Many private cloud projects were built to deliver self-service access to development and test resources. While those clouds delivered faster access to resources, they lacked visibility, control and security needed for production deployments. In their session at 18th Cloud Expo, Steve Anderson, Product Manager at BMC Software, and Rick Lefort, Principal Technical Marketing Consultant at BMC Software, will discuss how a cloud designed for production operations not only helps accelerate developer...
A critical component of any IoT project is the back-end systems that capture data from remote IoT devices and structure it in a way to answer useful questions. Traditional data warehouse and analytical systems are mature technologies that can be used to handle large data sets, but they are not well suited to many IoT-scale products and the need for real-time insights. At Fuze, we have developed a backend platform as part of our mobility-oriented cloud service that uses Big Data-based approache...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus inter...
There is an ever-growing explosion of new devices that are connected to the Internet using “cloud” solutions. This rapid growth is creating a massive new demand for efficient access to data. And it’s not just about connecting to that data anymore. This new demand is bringing new issues and challenges and it is important for companies to scale for the coming growth. And with that scaling comes the need for greater security, gathering and data analysis, storage, connectivity and, of course, the...
The IETF draft standard for M2M certificates is a security solution specifically designed for the demanding needs of IoT/M2M applications. In his session at @ThingsExpo, Brian Romansky, VP of Strategic Technology at TrustPoint Innovation, will explain how M2M certificates can efficiently enable confidentiality, integrity, and authenticity on highly constrained devices.
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
Unless you don’t use the internet, don’t live in California, or haven’t been paying attention to the recent news… you should be aware that self-driving cars are on their way to becoming a reality. I have seen them – they are real. If you believe in the future reality of self-driving cars, then continue reading on. If you don’t believe in the future possibilities, then I am not sure what to do to convince you other than discuss the very real changes that will roll out with the consumer producti...
Up until last year, enterprises that were looking into cloud services usually undertook a long-term pilot with one of the large cloud providers, running test and dev workloads in the cloud. With cloud’s transition to mainstream adoption in 2015, and with enterprises migrating more and more workloads into the cloud and in between public and private environments, the single-provider approach must be revisited. In his session at 18th Cloud Expo, Yoav Mor, multi-cloud solution evangelist at Cloudy...
SYS-CON Events announced today that Enzu, a leading provider of cloud hosting solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to foc...