Click here to close now.


@BigDataExpo Authors: Elizabeth White, Bill Szybillo, Yeshim Deniz, Liz McMillan, Maria C. Horton

News Feed Item

Department to Provide Credit Protection for Clients With Information on Missing Hard Drive

OTTAWA, ONTARIO -- (Marketwire) -- 01/25/13 -- The Department of Human Resources and Skills Development (HRSDC) is responding to the concerns of Canadians and providing credit protection at no cost to Canada Student Loans Program (CSLP) clients whose personal information was contained in a missing hard drive.

In addition to the strong measures that the Minister recently directed the Department to implement, the Department has contracted with Equifax, a credit bureau, to provide the affected clients with credit and identity protection services for a period of up to six years.

"While there is no evidence that information has been fraudulently accessed or used, I want to reassure Canadians that we are serious about protecting their personal information," said Minister Finley. "That is why we will provide potentially affected individuals with credit protection at no cost, which will flag their credit files and help detect any potential compromise of their personal information."

While HRSDC has no evidence that any of the information has been accessed or used for fraudulent purposes, those clients who could potentially have been affected by this incident have the choice to request the credit protection services, and can contact the HRSDC call centre at 1-866-885-1866 within North America. For calls from outside of North America, affected citizens can call 1-416-572-1113 and dial 0 to speak to an operator in order to reverse the charges. Callers with a hearing or speech impairment and who use a teletypewriter (TTY) can call at 1-800-263-5883.

To protect privacy, the Department is asking that affected individuals call to provide their consent for their information to be shared with Equifax. The process will be simple and efficient.

A hard drive containing personal information on approximately 583,000 individuals who were Canada Student Loans clients from 2000-2006 has been deemed missing from an HSRDC office in Gatineau, Quebec, although the search is ongoing.

Credit protection services will be arranged once clients make contact with the HRSDC call centre.

HRSDC continues to take all efforts to reassure Canadians that rigorous new protocols are in place to protect their data.

This news release is available in alternative formats on request.

Follow us on Twitter


Services to be provided to affected Canadians by Equifax Canada

Equifax is a respected, global leader in credit management, and has the tools to help protect Canadians' credit files and help detect any potential compromise of their personal information. This company will be offering credit and identity protection services to potentially affected clients for a period of up to six years.

More specifically:

--  Equifax Canada will protect credit files with notations that information
    may have been exposed and alert messages will be placed on credit files.
    This notation will assist in preventing any misuse of personal
    information. The notation will stay on credit files for a period of six
    years unless clients choose to have it removed. This flag will alert
    credit grantors that data may have been compromised, and lenders will
    then take further steps to verify the person's identity before granting

Why contracting with Equifax credit bureau?

Human Resources and Skills Development Canada contracted the services of this credit bureau so that credit and identity protection services could be offered to affected clients.

At this time, HRSDC has no evidence that any of the information on the hard drive has been accessed or used for fraudulent purposes.

Who will benefit from these credit protection services?

This credit and identity protection will be made available to the approximately 583,000 Canadians whose information was on a missing HRSDC hard drive containing information on Canada Student Loans clients.

How to register to receive these credit protection services

The Department is providing guidance on how to begin receiving the credit protection services from Equifax and has posted information on its website - HRSDC is seeking the consent of those potentially affected prior to providing their personal information to Equifax for the purposes of providing credit protection to affected clients.

Those wishing to receive this credit protection first need to provide their consent by calling the HRSDC toll free number at 1-866-885-1866 within North America. For calls from outside of North America, affected citizens can call 1-416-572-1113 and dial 0 to speak to an operator in order to reverse the charges. Callers with a hearing or speech impairment and who use a teletypewriter (TTY) can call at 1-800-263-5883.

No negative impacts on affected Canadians' credit ratings

Having a notation added to a credit file will not have a negative impact on clients' credit ratings.

Cost to affected Canadians

These credit and identity protection services will be made available for free to all Canadians potentially affected by the missing HRSDC hard drive.

What else is HRSDC doing about this situation?

The Minister has directed that the overall policy for security and storage of personal information at HRSDC be strengthened and improved. The highlights are:

--  New, stricter protocols have been implemented. Portable hard drives are
    no longer permitted. Unapproved USB keys are not to be connected to the
--  Immediate risk assessments of all portable security devices used in the
    Department's work environment to ensure that appropriate safeguards are
    in place; these assessments will continue on a regular, ongoing basis; 
--  Mandatory training for all employees regarding the proper handling of
    sensitive information, including personal information; 
--  Implementation of new data loss prevention technology, which can be
    configured to control or prevent the transfer of sensitive information; 
--  Disciplinary measures implemented for staff, up to and including
    termination, should the strict codes of privacy and security not be

In addition, HRSDC has initiated a number of other concrete measures in response:

--  SIN records on the Social Insurance Register have been annotated to
    indicate the SIN was involved in an incident of loss. The department
    will notify individuals for whom we have current contact information if
    there are any attempts to request changes to information on SIN records
    or to obtain a SIN card. The Government does not charge fees for
    monitoring Social Insurance Numbers. 
--  The matter has been referred to the Royal Canadian Mounted Police (RCMP)
    by the Office of the Minister. 
--  The Office of the Privacy Commissioner has also been informed of the
--  The Department is currently investigating the missing hard drive, and
    search efforts continue.  

At this time, HRSDC has no evidence that any of the information on the hard drive has been accessed or used for fraudulent purposes.

All details on this incident and how Canadians can protect their personal information are available at

Alyson Queen
Director of Communications
Office of Minister Finley

Media Relations Office
Human Resources and Skills Development Canada

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@BigDataExpo Stories
SYS-CON Events announced today that Catchpoint, a global leader in monitoring, and testing the performance of online applications, has been named "Silver Sponsor" of DevOps Summit New York, which will take place on June 7-9, 2016 at the Javits Center in New York City. Catchpoint radically transforms the way businesses manage, monitor, and test the performance of online applications. Truly understand and improve user experience with clear visibility into complex, distributed online systems.Founde...
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now ...
In recent years, at least 40% of companies using cloud applications have experienced data loss. One of the best prevention against cloud data loss is backing up your cloud data. In his General Session at 17th Cloud Expo, Sam McIntyre, Partner Enablement Specialist at eFolder, presented how organizations can use eFolder Cloudfinder to automate backups of cloud application data. He also demonstrated how easy it is to search and restore cloud application data using Cloudfinder.
The Internet of Everything is re-shaping technology trends–moving away from “request/response” architecture to an “always-on” Streaming Web where data is in constant motion and secure, reliable communication is an absolute necessity. As more and more THINGS go online, the challenges that developers will need to address will only increase exponentially. In his session at @ThingsExpo, Todd Greene, Founder & CEO of PubNub, exploreed the current state of IoT connectivity and review key trends and t...
Most of the IoT Gateway scenarios involve collecting data from machines/processing and pushing data upstream to cloud for further analytics. The gateway hardware varies from Raspberry Pi to Industrial PCs. The document states the process of allowing deploying polyglot data pipelining software with the clear notion of supporting immutability. In his session at @ThingsExpo, Shashank Jain, a development architect for SAP Labs, discussed the objective, which is to automate the IoT deployment proces...
Countless business models have spawned from the IaaS industry – resell Web hosting, blogs, public cloud, and on and on. With the overwhelming amount of tools available to us, it's sometimes easy to overlook that many of them are just new skins of resources we've had for a long time. In his general session at 17th Cloud Expo, Harold Hannon, Sr. Software Architect at SoftLayer, an IBM Company, broke down what we have to work with, discussed the benefits and pitfalls and how we can best use them ...
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true ...
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound...
As organizations shift towards IT-as-a-service models, the need for managing & protecting data residing across physical, virtual, and now cloud environments grows with it. CommVault can ensure protection & E-Discovery of your data - whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise.
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, San...
Apps and devices shouldn't stop working when there's limited or no network connectivity. Learn how to bring data stored in a cloud database to the edge of the network (and back again) whenever an Internet connection is available. In his session at 17th Cloud Expo, Ben Perlmutter, a Sales Engineer with IBM Cloudant, demonstrated techniques for replicating cloud databases with devices in order to build offline-first mobile or Internet of Things (IoT) apps that can provide a better, faster user e...
In today's enterprise, digital transformation represents organizational change even more so than technology change, as customer preferences and behavior drive end-to-end transformation across lines of business as well as IT. To capitalize on the ubiquitous disruption driving this transformation, companies must be able to innovate at an increasingly rapid pace. Traditional approaches for driving innovation are now woefully inadequate for keeping up with the breadth of disruption and change facin...
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical...
The revocation of Safe Harbor has radically affected data sovereignty strategy in the cloud. In his session at 17th Cloud Expo, Jeff Miller, Product Management at Cavirin Systems, discussed how to assess these changes across your own cloud strategy, and how you can mitigate risks previously covered under the agreement.
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data...
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningf...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, explored the IoT cloud-based platform technologies driving t...