Welcome!

Big Data Journal Authors: Mark Cravotta, Elizabeth White, Pat Romanski, Liz McMillan, Roger Strukhoff

Blog Feed Post

Troubleshooting Network Adapter in a Windows 7 Ultimate 64-bit Installation


How the problem surfaced:

I had purchased a Windows 7 Home Premium 64-bit laptop from Toshiba on which I was planning to do some work. Then Windows 8 Preview became available. This was installed on a second partition of this machine. Sine Home Premium does not support many of the things I wanted, I decided to buy and install Window 7 Ultimate 64-bit. I bought the Windows 7 Ultimate 64-bit from evalueSoftware.com. I installed it on the Windows 7 Home Premium partition. The installation went well except for a very serious problem. I could connect neither to the internet nor to the other computers in my network (there other windows 7 computers connected to the home group). Naturally I tried to see if my network card was OK. I got a positive response to my ping and also the second partition had no network-related problems. Digging deeper I found the Network Adapter node in Device Manager was marked as ‘Other Device’ and the details from system information is as shown:

Besides the network related drives quite a few others were also not present. A high volume storage device connected during the installation to a USB drive got corrupted and the message thrown was ‘format this drive’.

I used my Repair Disc for the Home Premium to get back into the original OS and looked at the needed files for the adapters. The next section shows what they were. Although I could determine the needed files for Wi-Fi and PCI Controller I was not sure of what the other items in the previous picture of component errors including the ‘Base System Devices’

Toshiba Satellite P775-S7370 Laptop

Windows 7 Home Premium SP1 64-bit       HodentekWin7







Second mini-port is same as first one




Reinstalling Windows 7 Ultimate x64

Since I could get to these files from my other partition, I decided to try and reinstall Windows 7 Ultimate x64 using the driver files available through my other partition. When I tried to do so, I got the Windows message that the files are not digitally signed.

I quote from the General tab of the properties of the driver,

“Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)”


Hunt for the digitally signed drivers

I had to do an extensive search for this elusive element. The network related driver names are right. Attempt to point to the driver on the computer brings up the above error messages and sometimes comes up with the statement that the drivers are up to date.

Trying to get the Intel® WiFi Link 1000 BGN driver from the Intel site landed me on this page shown here:


Well this could not come up well on my IE9.0 (done with errors) and so I needed to install Mozilla. This was still not enough since you need an agent from a third party shown in this next image.


Which of course needed the latest Java and I had to get more of my caffeine shots.

With all this the automatic discovery of drivers was not completed after running the program for couple of hours! I thrashed the program and sent an angry note to Intel regarding my views of this tool.

During this hunt I searched everywhere and there were quite a few programs I downloaded which were supposed to do the discovery and automatic update part. The problem was, there was no network connection. Most of them needed registering which means $$ and some of them downloaded at a minimum 7_zip, Real Player, Google Chrome besides wanting to clean of my registry etc. Fortunately the network was not working and I did not want to use them.

 Going to Toshiba site looking for Network adapter drivers was easy since I knew the exact model of my laptop. However the filtered information gave me only for Windows 8 where as I was looking for Windows 7.

Fix for the Realtek PCIe GBE Family Controller

The following site provided the driver to update the driver on the computer:


After the update the Device Manager displayed the controller as shown:


The details of the updated driver are as shown:




Compare the existing and updated versions.

Fix for the other devices marked Basic etc.

I tried to download the following:

Intel WiFi Link 1000 BGN Driver 13.1.1.1 for Windows 7

From the Softpedia site here:


But the setup.exe file did not find the driver for the WiFi on my computer but it did upgrade couple of the drivers marked ‘Basic System Device’ all related to the System Devices node in the Device Manager.

Here are some screen shots of what they were:




It is possible that these were removed and devices with the same functionality were added during an upgrade from another site (see last section).

Upgrading the Intel® WiFi Link 1000 BGN

The driver needed to upgrade was finally found here:


The sp54841.exe file when executed created files in the System32 folder which were used during the upgrade operation. It can be in either of the folders; Drivers or DriverStore.

Here are some property pages captured after the upgrade:





Fix for Universal Serial Bus Controller
With the above upgrades there was the USB Controller still needed repair:



A fix for the above was found here:


The file 8ay210ww.exe (67.5 MB) was downloaded and installed. I am guessing that it negated an earlier install and brought in files that would make the controller install without errors. The files related to ‘Renesas’ were installed during this installation.

The Installation of Windows 7 Ultimate 64-bit was finally completed. However it was found that during the process the computer refused to recognize my Windows 8 Preview in the second partition. The boot menu did not show an option to boot to the second partition. Then I installed the free program EasyBCD2.2 (http://neosmart.net/EasyBCD/) which enabled me to see the second partition during the boot. 

However it turned out that some changes might have influenced the second partition that corrupted the files (?? Need explanation here). Fortunately I had the original Windows 8 Preview and I installed the same in the second partition.

This finally brought me back to the position I wanted to be in:

1st Partition: Windows 7 Ultimate 64-bit
2nd Partition: Windows 8 Preview

 Other resources:

Read my posts here:




Read the original blog entry...

More Stories By Jayaram Krishnaswamy

Jayaram Krishnaswamy is a technical writer, mostly writing articles that are related to the web and databases. He is the author of SQL Server Integration Services published by Packt Publishers in the UK. His book, 'Learn SQL Server Reporting Services 2008' was also published by Packt Publishers Inc, Birmingham. 3. "Microsoft SQL Azure Enterprise Application Development" (Dec 2010) was published by Packt Publishing Inc. 4. "Microsoft Visual Studio LightSwitch Business Application Development [Paperback] "(2011) was published by Packt Publishing Inc. 5. "Learning SQL Server Reporting Services 2012 [Paperback]" (June 2013) was Published by Packt Publishing Inc. Visit his blogs at: http://hodentek.blogspot.com http://hodentekHelp.blogspot.com http://hodnetekMSSS.blogspot.com http://hodnetekMobile.blogspot.com He writes articles on several topics to many sites.

Cloud Expo Breaking News
After a couple of false starts, cloud-based desktop solutions are picking up steam, driven by trends such as BYOD and pervasive high-speed connectivity. In his session at 15th Cloud Expo, Seth Bostock, CEO of IndependenceIT, cuts through the hype and the acronyms, and discusses the emergence of full-featured cloud workspaces that do for the desktop what cloud infrastructure did for the server. He’ll discuss VDI vs DaaS, implementation strategies and evaluation criteria.
There will be 50 billion Internet connected devices by 2020. Today, every manufacturer has a propriety protocol and an app. How do we securely integrate these "things" into our lives and businesses in a way that we can easily control and manage? Even better, how do we integrate these "things" so that they control and manage each other so our lives become more convenient or our businesses become more profitable and/or safe? We have heard that the best interface is no interface. In his session at Internet of @ThingsExpo, Chris Matthieu, Co-Founder & CTO at Octoblu, Inc., will discuss how these devices generate enough data to learn our behaviors and simplify/improve our lives. What if we could connect everything to everything? I'm not only talking about connecting things to things but also systems, cloud services, and people. Add in a little machine learning and artificial intelligence and now we have something interesting...
Cloud computing started a technology revolution; now DevOps is driving that revolution forward. By enabling new approaches to service delivery, cloud and DevOps together are delivering even greater speed, agility, and efficiency. No wonder leading innovators are adopting DevOps and cloud together! In his session at DevOps Summit, Andi Mann, Vice President of Strategic Solutions at CA Technologies, will explore the synergies in these two approaches, with practical tips, techniques, research data, war stories, case studies, and recommendations.
SYS-CON Events announced today that Cloudian, Inc., the leading provider of hybrid cloud storage solutions, has been named “Bronze Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Cloudian is a Foster City, Calif.-based software company specializing in cloud storage. Cloudian HyperStore® is an S3-compatible cloud object storage platform that enables service providers and enterprises to build reliable, affordable and scalable hybrid cloud storage solutions. Cloudian actively partners with leading cloud computing environments including Amazon Web Services, Citrix Cloud Platform, Apache CloudStack, OpenStack and the vast ecosystem of S3 compatible tools and applications. Cloudian's customers include Vodafone, Nextel, NTT, Nifty, and LunaCloud. The company has additional offices in China and Japan.
SYS-CON Events announced today that Esri has been named “Bronze Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Esri inspires and enables people to positively impact the future through a deeper, geographic understanding of the changing world around them. For more information, visit http://www.esri.com.
Cloud Computing is evolving into a Big Three of Amazon Web Services, Google Cloud, and Microsoft Azure. Cloud 360: Multi-Cloud Bootcamp, being held Nov 4–5, 2014, in conjunction with 15th Cloud Expo in Santa Clara, CA, delivers a real-world demonstration of how to deploy and configure a scalable and available web application on all three platforms. The Cloud 360 Bootcamp, led by Janakiram MSV, an analyst with Gigaom Research, is the first bootcamp that introduces the core concepts of Infrastructure as a Service (IaaS) based on the workings of the Big Three platforms – Amazon EC2, Google Compute Engine, and Azure VMs. Bootcamp attendees will get to see the big picture and also receive the knowledge needed to make the best cloud decisions for their business applications and entire enterprise IT organization.
“Distrix fits into the overall cloud and IoT model around software-defined networking. There’s a broad category around software-defined networking that’s focused on data center, and we focus on the WAN,” explained Jay Friedman, President of Distrix, in this SYS-CON.tv interview at the Internet of @ThingsExpo, held June 10-12, 2014, at the Javits Center in New York City. Internet of @ThingsExpo 2014 Silicon Valley, November 4–6, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading IoT industry players in the world.
The Internet of Things promises to transform businesses (and lives), but navigating the business and technical path to success can be difficult to understand. In his session at 15th Internet of @ThingsExpo, Chad Jones, Vice President, Product Strategy of LogMeIn's Xively IoT Platform, will show you how to approach creating broadly successful connected customer solutions using real world business transformation studies including New England BioLabs and more.
Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the IoT comes up with the same basic solution: use my server and you'll be fine. But if we really believe there will be trillions of these devices, that just can't scale. We need a system that is open a scalable and by using the URL as a basic building block, we open this up and get the same resilience that the web enjoys.
“The Internet of Things is a wave that has arrived and it’s growing really fast. The concern at Aria Systems is making sure that people understand the ramifications of their attempts to monetize whatever it is they build on the Internet of Things," explained C Brendan O’Brien, Co-founder and Chief Architect at Aria Systems, in this SYS-CON.tv interview at the Internet of @ThingsExpo, held June 10-12, 2014, at the Javits Center in New York City. Internet of @ThingsExpo 2014 Silicon Valley, November 4–6, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading IoT industry players in the world.
The Internet of Things is a natural complement to the cloud and related technologies such as Big Data, analytics, and mobility. In his session at Internet of @ThingsExpo, Joe Weinman will lay out four generic strategies – digital disciplines – to exploit emerging digital technologies for strategic advantage. Joe Weinman has held executive leadership positions at Bell Labs, AT&T, Hewlett-Packard, and Telx, in areas such as corporate strategy, business development, product management, operations, and R&D.
SYS-CON Events announced today that DevOps.com has been named “Media Sponsor” of SYS-CON's “DevOps Summit at Cloud Expo,” which will take place on June 10–12, 2014, at the Javits Center in New York City, New York. DevOps.com is where the world meets DevOps. It is the largest collection of original content relating to DevOps on the web today Featuring up-to-the-minute news, feature stories, blogs, bylined articles and more, DevOps.com is where the thought leaders of the DevOps movement make their ideas known.
There are 182 billion emails sent every day, generating a lot of data about how recipients and ISPs respond. Many marketers take a more-is-better approach to stats, preferring to have the ability to slice and dice their email lists based numerous arbitrary stats. However, fundamentally what really matters is whether or not sending an email to a particular recipient will generate value. Data Scientists can design high-level insights such as engagement prediction models and content clusters that allow marketers to cut through the noise and design their campaigns around strong, predictive signals, rather than arbitrary statistics. SendGrid sends up to half a billion emails a day for customers such as Pinterest and GitHub. All this email adds up to more text than produced in the entire twitterverse. We track events like clicks, opens and deliveries to help improve deliverability for our customers – adding up to over 50 billion useful events every month. While SendGrid data covers only abo...
SYS-CON Events announced today that the Web Host Industry Review has been named “Media Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Since 2000, The Web Host Industry Review has made a name for itself as the foremost authority of the Web hosting industry providing reliable, insightful and comprehensive news, reviews and resources to the hosting community. TheWHIR Blogs provides a community of expert industry perspectives. The Web Host Industry Review Magazine also offers a business-minded, issue-driven perspective of interest to executives and decision-makers. WHIR TV offers on demand web hosting video interviews and web hosting video features of the key persons and events of the web hosting industry. WHIR Events brings together like-minded hosting industry professionals and decision-makers in local communities. TheWHIR is an iNET Interactive property.
SYS-CON Events announced today that O'Reilly Media has been named “Media Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly Media has been a chronicler and catalyst of cutting-edge development, homing in on the technology trends that really matter and spurring their adoption by amplifying "faint signals" from the alpha geeks who are creating the future. An active participant in the technology community, the company has a long history of advocacy, meme-making, and evangelism.